- Write and handle internal and external company documents such as reports, memos, and emails, ensuring accuracy and timeliness. - Manage documents such as contracts, invoices, and shipping documents, ensuring accuracy and completeness - Responsible for maintaining and organizing archival records of the company's paper and electronic documents. - Handle customer orders, including order confirmation, tracking order progress, arranging for shipment, and ensuring timely delivery of goods. - Handling customer inquiries, complaints, and after-sales service requests to ensure customer satisfaction. Maintain good communication and relationships with customers. - Supervise and manage company inventory, including inbound and outbound shipments, inventory counting, and updating inventory records. - Establish officer procedures, manage the day-to-day operations of the office, including maintenance of office equipment, procurement of office supplies, office safety, and environmental hygiene - Collaborate with other departments and teams to coordinate and resolve various issues and tasks, ensuring smooth operation of company activities.