The world isn't standing still, and neither is ATS Life Sciences : We don't follow the trends. We set them Are you interested in being part of a team that makes a difference? Join our growing ATS Life Sciences Systems team a division of ATS Corporation, a publicly traded global enterprise with a proud history, we are helping advance the future with our factory:wide automation solutions. Within Life Sciences Systems, what we do matters : we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges. Job Description The Field Service Representative (Controls) will be responsible for design, development, troubleshooting, and documentation of complete control programs for custom automation equipment. Programming of control systems using PLC's, PC's, servo drives, robots, and other more specialized controllers is a requirement. Skilled in troubleshooting of electrical controls and mechanical mechanisms. Need for good organization skills as wells as self:discipline, working well with minimal supervision. FSR's will be rotated through periods where they will be performing services work, and periods where they will be integrated into our system build process where they will develop deeper knowledge of specific systems to become subject matter experts to support our customers throughout the life cycle of their systems. RESPONSIBILITIES INCLUDE: Develop and program software (PLC and/or PC based) specific to customer requirements. Troubleshoot controls and electrical equipment at the customer's facility and make the necessary adjustments to bring equipment up to running status. Report and correct abnormal equipment conditions and inaccurate actions by customer staff. Required to work independently or as part of a team. Ensure alignment of customer objectives with on:site work plan. Support developing operating and troubleshooting knowledge of the operations team. Review/suggest additional tools or equipment necessary to better operate or maintain customer equipment. Make recommendations to repair/replace only items that require repair/replacement. Travel to both domestic and international customer locations for long and short:term support. Lead on:site team and liase with customer and ATS Project Manager. Coordinate third party vendors and assist to resolve technical issues as required. Complete detailed Service Report for the services provided on a daily/weekly basis. Ensure customer issues have been resolved through follow:up communication and project/case closure if required. Be available to be on call on a rotational basis. Communicate with internal and external customers to understand needs and support resources and solutions accordingly. Facilitate warranty/non:warranty claims with the customer. Takes initiative, innovative, and has a keen attention to detail Ability to work effectively in fast paced multitasking environment with plant engineers, external vendors, operators, and management to manage project and assignment. During integration into Systems build you'll be required to perform all duties outlined in our Control Systems Software Designer Job descriptions Must be willing to travel to customer sites. Travel is typical 50 to 60, but there could be periods of higher travel requests during service rotations per year You will be expected to set an example of company culture with integrity and professional competence. Adhere to all established procedures as defined by ATS Quality Procedures, Process Flows, Work Instructions, Policies, and the Employee Expectations Travel Benefits: : Paid Travel time : Pe