We are currently hiring an Operations Supervisor for Edmonton, Alberta. Your mission at GardaWorld: Reporting to the Branch Manager, you will be in charge ofthe Cash Services Messenger team. On a daily basis, you will be responsiblefor planning, organizing, and managing the work of your teams and ensuring customer satisfaction. We are looking for a passionate leader who will be able to establish great relationships with his/her unionized employees. GardaWorld, Cash Services, is the 1 supplier of cash services in North America and offers you the opportunity of an exciting career. We offer: :Competitive salary and benefits :Permanent position :Be part of a dynamic team :On:site parking :International company offering many career opportunities On a typical day you will: :Plan, organize, and manage the work of your employees and ensure customer satisfaction :Investigate to verify and resolve customers and shippers complaints :Serve as a contact person for all workers from assigned territories :Implement schedule and policy changes :Conduct employee training sessions on subjects such as material handling, employee orientation, quality improvement and computer use :Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members :Participate in disciplinary process or settlements of grievances. :Monitor operations to ensure that staff members respect administrative policies and procedures, safety rules, union contracts, and government regulations :Monitor spending to ensure that expenses are consistent with approved budgets :Collaborate with other supervisors and staff members in order to formulate and implement policies, procedures, goals, and objectives :Prepare management recommendations, such as proposed fee or schedule changes :Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures Your profile: :3:5 years' experience in administration and management of unionized employees :Available to work on an afternoon and weekend schedule :Excellent written and verbal communication skills (English) :Proficient in Microsoft Word, Excel, Outlook, and PowerPoint :Valid driver's license with a good driving record :Health and Safety management experience :Working knowledge of WCB reporting process :Possession acquisition license (PAL) If none, contingent of passing all necessary security clearance + courses provided :Driven by offering exceptional customer service :Sense of urgency, outstanding communication and problem solving :Strong teamwork and partnership orientation :Mechanical and/or electrical inclination is an asset