Job Type:Permanent Work Model:Hybrid Reference code:128922 Primary Location:Toronto, ON All Available Locations:Toronto, ON; Burlington, ON; Kitchener, ON Our Purpose At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100 Canadian:owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians. By living our Purpose, we will make an impact that matters. :Have many careers in one Firm. :Enjoy flexible, proactive, and practical benefits that foster a culture of well:being and connectedness. :Learn from deep subject matter experts through mentoring and on the job coaching :: Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization. What will your typical day look like? As a member of the Process Optimization team, the Operations Analyst will play a critical role in daily operations, ensuring Process Optimization leadership is equipped with accurate process metrics and initiative status to make informed decisions. You will be expected to oversee the development and delivery of enhancement processes and provide thought leadership as required around process and SLA insights. Outstanding research, analytical, and quantitative aptitude, as well as advanced attention to detail, are required for success in this role. Key Responsibilities: :Collaborate with leaders to support the ongoing review and identification of process optimization opportunities :Help facilitate the process optimization teams intake process, prioritization activities, and communication with key stakeholders :Analyze process metrics and provide actionable insights to leadership :Partner with process owners and leaders to explore, align, and deliver refined processes that address areas of concern :Collaborate with Process Optimization leaders to understand reporting requirements and ensure information/insights are delivered timely and accurately :Develop and maintain process optimization roadmaps :Leverage analytical tools such as Power BI, Excel and Tableau to perform advanced analytics to serve leadership and stakeholders :Research/remain current with best practices industry:wide, to support innovation and process optimization About the team Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in what is but rather what can be to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Enough about us, let's talk about you Required: :Bachelor's degree; majors in IT/CIS/Business preferred, with other majors considered :At least 5 years of business process/project delivery experience, preferably in a global organization :Proven track record using process analysis, and documentation :Well:developed interpersonal, communication and presentation skills :Excellent relationship management skills :Advanced experience in MS Excel (including macros) and PowerPoint :Adaptable, and well organized to respond to changing priorities, :Ability to be proactive and work alone as well as part of a larger