Build Direct is seeking an experienced and talent Logistics Team Lead to join our team. Reporting to the Senior Director, Operations, as the Logistics Team Lead you will lead a team of logistics coordinators who organize hundreds of shipments monthly to our customers throughout North America RESPONSIBILITIES: · Work with senior management to lead the full lifecycle of team development, encompassing strategic recruitment, comprehensive training, and effective performance management. · Cultivate strong customer relationships through proactive and exemplary service delivery. · Orchestrate the end-to-end movement of product/orders, ensuring adherence to delivery schedules and preservation of quality standards. · Formulate accurate freight quotations, execute order processing procedures, and maintain meticulous order tracking records. · Work with senior management to engage in strategic vendor and warehouse management in both Canada and the US. · Create bill of ladings, customs clearance and other shipping documents. · Audit freight/vendor/broker/shipping line invoices and approve for payment in a timely manner. · Facilitate customer communication and support through integrated multi-channel platforms, encompassing telephone, email, SMS, and live chat. · Work with senior management to execute strategic freight contract negotiations. · Conduct strategic analysis of emerging AI software solutions to identify and recommend solutions for process streamlining. · Proactively research and analyze import tariffs to Canada and USA from each origin country of our products. · Coordinate inter-warehouse inventory movements. · Develop and implement comprehensive packing and staging specifications for newly constructed warehouse operations. · Maintain data integrity through the systematic reconciliation of cycle count results in our WMS (warehouse management system), adjusting the discrepancies were required. · Collaborate with customs brokers to ensure accurate classification of new products under the HTSUS code. · Coordinate reverse flow logistics (returns). · File claims with carriers to recover any losses incurred for things like damaged shipments, shipments lost in transit etc. · Oversee the process of importing containers from start to finish (ocean freight, customs clearance, drayage, receiving inventory into our systems/WMS)