Date Posted: 04/25/2025 Req ID: 42667 Faculty/Division: Office of the Governing Council Department: Office of the Governing Council Campus:St. George (Downtown Toronto) Position Number: Description: About us: The Office of the Governing Council (OGC) is comprised of the tri:campus Secretariat; Appeals, Discipline and Faculty Grievances Office (ADFG); Internal Audit Department (IA); and the Office of the University Ombudsperson. Each of these units plays a crucial role in maintaining the integrity and efficiency of the universitys governance. The Operations team is dedicated to supporting the OGC portfolio in a variety of impactful ways. As the complexity and volume of services continue to grow, the team is committed to providing solutions to the challenges that arise. This includes reviewing and improving processes, modernizing technology tools and infrastructure, and developing innovative solutions and leveragingdata:driven insights to address increasing complexity. Through these efforts, the Operations team plays a pivotal role in supporting the OGCs mission to uphold the highest standards of governance and service delivery within the university. Your opportunity: Reporting to the Senior Developer and Team Lead, the Business and Quality Analyst plays a pivotal role in ensuring that final products and solutions meet business objectives and user expectations at the Office of the Governing Council (OGC). This position demands a high level of expertise in both business analysis and quality assurance. The Business and Quality Analyst provides comprehensive business analysis and quality assurance to ensure that all deliverables align with organizational goals and user needs. Acting as a liaison between IT and various stakeholders, the incumbent works closely with the Senior Developer and Team Lead to understand challenges and opportunities. This collaboration isessential for recommending effective solutions that drive organizational success. The Analyst is tasked with delivering high:quality business requirements, conducting thorough analysis and design, and ensuring that all specifications are meticulously documented. Rigorous testing and detailed documentation are critical components of this role, ensuring that all products undergo thorough testing to meet quality standards, and that comprehensive documentation is maintained. Additionally, the Analyst is responsible for developing and managing project schedules, including defining milestones, identifying critical paths, setting timelines, and tracking deliverables. Effective reporting on project progress is also a key aspect of this role. Your responsibilities will include: : Documenting business requirements in various forms, usually in natural:language documents, use cases, user stories, or process specifications. Collaborating with user experience team and developers to deepen existing draft requirements to create detailed user stories, acceptance criteria and requirements. : Developing and implementing application and/or system testing plans and scenarios. Troubleshooting issues uncovered by testing or user feedback. : Responding to service requests in a timely fashion. : Ensuring system changes are consistent with business processes. : Assessing needs and contributing to the development of business systems. : Creating and executing manual test cases, logging defects, and producing bug reports. : Working in conjunction with the development team to ensure deliverables meet the requirements identified, ensuring all test artifacts adhere to testing standards, and conducting root cause analysis once bugs are identified. : Assisting with production support issues and production releases, as required. Ensuring all standard QA practices are followed. Essential Qualifications: : Bachelors Degree or acceptable combination of equivalent experience. : Minimum of five years of experience in Bu