Date Posted: 04/25/2025 Req ID: 42563 Faculty/Division: Asst VP : Operations and Services Department: Campus Safety Campus:St. George (Downtown Toronto) Position Number: Description: About us: The University of Toronto is a trailblazer not only in academia and research but also in ensuring operational excellence. U of T's Facilities and Services group works diligently to make sure all stakeholders have a safe, clean, comfortable, attractive and sustainable environment in which to learn, teach and play. The Facilities and Services portfolio includes the operation and stewardship of over 3.5 billion in physical assets at the St. George campus situated in the heart of Canada's largest city. We manage and provide service to over 120 buildings totaling 12 million square feet plus the operation and management of an extensive district energy system supporting more than 150 buildings. Not only are we One of Canadas Best Employers, we are one of Canadas Greenest Employers. The Campus Safety Service consists of the Campus Safety Special Constables, Tri:Campus Communication Centre, Building Patrol and Security Systems and Services. The Campus Safety Services provides a presence on campus through the use of uniformed mobile, foot and bicycle patrols. Campus Safety is responsible for the protection and safety of students, staff and visitors to the University. The delivery model is based on a community safety philosophy which encourages an interactive partnership between Campus Safety and members of the community to facilitate a team approach to safety and security. The Campus Safety Service strives to promote inclusivity, inspiration and excellence in partnership with students, faculty, staff and visitors. Your opportunity: As a Campus Safety civilian member, working with a team of both sworn and civilian professionals and under the general direction of the Assistant Director, you will build the University of Toronto St. George Campus capacity to identify and support students, staff and faculty that may be or are deemed to be in crisis or at risk. As a key Campus Safety representative, you will be responsible for responding to Mental Health related Calls for Service with Special Constables, Case Consultation, Educational Outreach to Campus Safety personnel, Students, Staff and Faculty and collaborating with community partners including the Office of Safety and High Risk, Community Safety Office, Health and Wellness, Human Resources and the Sexual Violence Prevention and Support Centre. Responding to calls for service, many of these incidents will be highly complicated that involve academic difficulties, mental health concerns, substance abuse, issues of trauma, including sexual violence, family problems, and involvement with Student Codes of Conduct, and in some cases the criminal justice system. Some key responsibilities of your role will involve initial case coordination and management in situations of crisis, critical incidents and the participation in debriefing incidents with the Special Constables. While most of your time involving education and prevention work takes place during normal working hours, you may be required to be part of an on:call roster that responds, along with other University response staff, to emergencies, and crises that occur in the evenings, on weekends and during holidays.Some events and training sessions may take place outside of regular working hours. Your responsibilities will include: :Responding to crisis situations using a wide range of interpersonal and persuasive skills :Screening and making referrals to appropriate resources and services :Documenting much confidential and sensitive information regarding complex case files for distressed students :Providing initial clinical support and/or counselling to distressed students in crisis and making referrals to appropriate resources :Liaising with the health care team to facilitate appropria