Director, Global Corporate and Multinational Client Service
Ontario 2 days ago
Job Description
Requisition ID:
Join a purpose driven winning team, committed to results, in an inclusive and high:performing culture.
Purpose
Contribute to the success of International Banking and Global Banking and Markets by coordinating country coverage teams (RMs, Cash Treasury, Trade, GTB). Provide differentiated service to multinational clients and manage interactions with professionalism and urgency. Ensure compliance with regulations, policies, and procedures while supporting business goals with a client:centric approach.
Is this role right for you? In this role, you will:
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Client Relationships
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Act as the first point of contact for global servicing needs and escalations.
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Strengthen client relationships through proactive engagement and strategic support.
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Ensure timely execution and consistent client experiences for top revenue multinational clients.
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Simplify and enhance client experience through seamless coordination between countries, RMs, and servicing teams.
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Manage global business relationship pipelines and communicate cross:border initiatives.
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Coordinate global business referrals and consistent onboarding and servicing experiences.
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Support local RMs with client relationships and account plans.
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Resolve escalated client and partner inquiries promptly and accurately.
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Key Partnerships
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Collaborate with internal partners globally to support client needs and business goals.
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Build strong relationships with teams across Operations, Capital Markets, Corporate Banking, and Transaction Banking.
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Ensure adherence to deadlines, targets, and manage escalations.
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Work closely with internal partners to streamline processes and enhance the client journey.
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Additional Responsibilities
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Champion a client:focused culture to deepen relationships and leverage broader Bank systems and knowledge.
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Understand and consider the Bank's risk appetite and culture in daily activities and decisions.
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Foster a high:performance and inclusive work environment, supporting team vision, values, and strategy.
Do you have the skills that will enable you to succeed in this role? : We'd love to work with you if you have:
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Bachelor's degree in business administration or finance
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Strong communication skills for coordinating client onboarding/service requests and reporting progress
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High knowledge of Bank's monitoring, regulatory, and compliance requirements
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Strong organizational skills for maintaining client pipelines
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Experience in Capital Markets (FICC, Equities, Prime Services) and Transaction Banking
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Experience managing relationships with CFOs and Global Treasurers
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Excellent client focus and experience with multinational clients
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Experience managing internal relationships with business partners and senior leaders
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Ability to serve as an escalation point and triage issue resolution
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English required; French language competency is an asset
Work Arrangement: This position is currently a Hybrid role. Please note that this is subject to change based on the needs of the business.
Interested?
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance:oriented culture.
Whats in it for you?
Scotiabank wants you to be able to bring your best self to work : and life, every day. With a focus on holistic well:being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Gu
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