What will be your daily pursuit?: At Golden Skybridge, we dont just offer breathtaking views : we deliver joy, amplified. As Guest Experience Manager, youll lead the daily operations of one of Canadas most spectacular attractions, ensuring every guest journey is elevated with warmth, energy, and excellence. From adrenaline:fueled adventure to peaceful forest walks, your leadership will help bring the experience to life through exceptional service, empowered teams, and seamless execution. Youll be responsible for leading front:line supervisors and team members across ticketing, retail, food and beverage, and attractions. With a focus on Pursuits core values : Safety First, Honour Place, Anticipate, and Bring Your Best What perks can you expect?: Join an inclusive, global team and make life:long connections. Enjoy free access to Pursuit attractions and 50 off for friends. Get discounts on hotel stays, dining, and retail. Access subsidized mental health and wellness resources. What will you do in this job?: Golden Skybridge is seeking a leader that is excited by our vision/mission and ready to lead guest service teams to become enthusiastic, engaging hosts while creating unique and memorable experiences. Reporting to the General Manager , this position is a senior leadership role at the Golden Skybridge located in Golden, BC . Overseeing the Guest Experience, Retail and Photo, Coordinator, Food and Beverage Departments, this role is responsible for the day:to:day guest and employee experience at the Golden Skybridge (seasonal operation open May to October), including guest journey, delivery of new and existing products and the recruitment and employee onboarding strategy. Success will be measured by guest experience, employee engagement, leadership development, financial management, and commitment to place. Define what unique and memorable experiences look like for each reporting department Articulate this vision and lead teams so they are compelled to become enthusiastic and engaging hosts Create and deliver on SMART rolling action plans to achieve this vision Work towards achieving these goals every day Provide direction, leadership, and daily support to guest:facing teams at the Golden Skybridge Inspire the team to deliver meaningful, impactful, passionate and exciting hospitality to all guests Accountable for the seasonal employee plan at the Golden Skybridge, including development of labour budget, position descriptions, recruitment strategy and onboarding processes Responsible for the onboarding, training, and ongoing coaching of the guest experience team at the Golden Skybridge Monitor, analyze and report on, guest satisfaction, quality assurance and experiential performance metrics and respond to comments in a timely manner Collaborate with Pursuit Support Services to develop group and travel trade rates and applicable programming Oversee travel trade, group experiences and events onsite at the Golden Skybridge Responsible for the delivery of best:in:class interpretive programs, in collaboration with Support Services Maintain positive working relationships with internal and external stakeholders Lead inventory management for all Golden Skybridge activities Ensure cash security by creating and enforcing policies and procedures Create department budgets and forecast monthly to ensure goals are achieved Leading all communications and follow up brought forth from guest challenges and suggestions Time management, payroll reports and daily KPIs Health and Safety champion for location, implementing all emergency and safety protocols for your areas to ensure the safety of our guests and teams What skills and experience do you need for this job?: Education and Experiences Able to work a variety of days/hours including weekends and public holidays A minimum of three years (3) leadership experience with proven ability to manage a large team, including experience in payroll, scheduling, recognition, and progres