50537: Perth: Rotation 12 Months Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we're focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play. It's an exciting time to join the team at Hydro One General Accountabilities: stylelist:style:type:disc: : Perform the regular clerical procedures associated with the preparation, monitoring, scheduling and completion of orders for work performed by Provincial Lines. : Communicate with external customers/contractors. : Perform a variety of administrative activities in support of Provincial Lines. Specific Accountabilities: stylelist:style:type:disc: : Perform clerical/administrative duties in support of work performed by Distribution Lines and associated Business Processes. : Create, issue, monitor, schedule, dispatch and complete project, program and demand work orders/requests utilizing various computer systems such as SAP, PCAD, e:time, ARC/FM, etc (or their replacements). : Input data to Arc/FM for Fast Track of new services in subdivision, etc. : Perform an assortment of clerical tasks according to established processes. : Maintain statistical information associated with schedules, estimates and labour hours. : Match information to other data. : Advise supervisor of any discrepancies. : Communicate with external and internal customers/contractors within designated time periods (ie Ontario Energy Board requirements) and field staff regarding project, program and demand work initiatives (ie, new services, upgrades, pole relocates, joint use, TWE etc.) following documented processes using a variety of communication devices, ie e:mail, telephone, 2 way radio etc. : Monitor and maintain obligations following documented processes. : Input deployment plans received from operations centers for purposes of scheduling. : Ensure accuracy of deployment plans for scheduling purposes. : Liaise and follow up with appropriate UTS for clarification, etc. of information received. : Set up new crew information in PCAD and forward to e:time pay services. : Arrange for locates with the appropriate external parties for telephone, gas, water, TV, cable as requested by Technicians. : According to prescribed processes, using various computer systems schedule work to be performed by Distribution Lines ensuring that all line crews (demand/project) and ADETS are fully utilized. : Reschedule work based on circumstances, (ie storms etc) and communicate changes to customers and field staff. Monitor completed and "in progress" work reports (may include retrieving statistical information etc) from crews updating status, as required. : Conflicts/issues are referred to the Supervisor. : Set up material requests for program work. : According to prescribed processes coordinate with internal and external customers/contractors to arrange for special equipment/resources and services, ie, helicopters, off:road equipment, barges, traffic control, planned outage, etc as per layout package. : Schedule fleet as per prescribed processes. : Arrange for float service for off:road TWE. : Maintain TWE inspection schedules for all TWE. : Arrange with field garage and UTS for inspection dates and replacements. : Respond to inquiries as required providing information relevant to clearances, voltage of lines, number of customers which feed off of circuit, referencing appropriate resources (distribution maps, computerized data etc). : Provide procedural information and clarify service details with customers/contractors (ne