Senior Manager, Everyday Savings
Ontario 3 days ago
Job Description
Requisition ID:
Join a purpose driven winning team, committed to results, in an inclusive and high:performing culture.
At the Senior Manager, Everyday Savings, you will provide strategic direction, leadership and oversight for the Retail Money Master (Everyday Savings) account in Canada, ensuring business strategies, plans and initiatives are supported incompliance with governing regulation, internal policies and procedures.
Is this role right for you? In this role, you will:
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Lead and drive a client:first culture throughout your team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
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Manage P and L (profit and loss) statements for the Retail Money Master (Everyday Savings), including delivering on financial goals/targets for NII, NIAT and balances and enrolment in the smart savings tools
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Lead all aspects of product management for the business lines, including product design and development, offers and pricing, distribution and marketing, and regulatory requirements
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Product design and development: Maintain a best:in class Everyday Savings product with clear value propositions for prioritized segments and products that support client primacy, innovating continuously to meet changing client needs and keep up with industry trends
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Offers and pricing: Maintain competitive pricing that supports client growth and financial target attainment, partnering closely with our Retail Client Growth team to develop mass and targeted offers that support acquisition targets and deliver incremental market share growth in priority segments, and partnering with Finance to build and manage an incentive budget that balances growth and cost while developing pricing strategy to grow Everyday Savings portfolio
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Distribution and marketing: Partner effectively with Marketing to achieve acquisition targets, and with Branch, Contact Centre and Digital partners to deliver a seamless client and advisor experience
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Regulatory requirements: Have a solid understanding of the regulatory environment and work closely with Internal Controls partners to ensure requirements are met and issues are managed and remediated appropriately
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Be responsible for the end:to:end client experience with a focus on creating a differentiated experience based on client value/segment, defining the value proposition and client experience for priority segments in partnership with the Segments team
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Ensure the client experience across channels is coherent and consistent, continuing to expand offerings to digitally guided and self:serve channels
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Partner with Retail Client Growth and Digital teams to create a seamless onboarding experience and to optimize early month on book engagement
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Stay current on the best:in:class experiences other Banks and Financial Institutions offer domestically and abroad, continuously bringing in the external perspective to stay competitive
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Maintain and design the right offers and product shelf to support the Bank's client primacy and deposit objectives
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Leverage data and analytics to understand client and market behaviours, communicating industry and portfolio trends and insights effectively to the frontline and senior executives
Do you have the skills that will enable you to succeed in this role? Wed love to work with you if you have:
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Post:secondary education in related field
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Multiple years of relevant experience working across retail financial products
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Strong understanding of retail banking products and retail client needs
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Exceptional business planning, strategy, development and execution skills
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Proven relationship management skills with demonstrated seamless collaboration across multiple stakeholders
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Proven experience in leading complex multi:stakeholder initiatives, with expert track record of delivering on time/budget
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Recognized and resilient te