Date Posted: 06/17/2025 Req ID: 43353 Faculty/Division: Faculty of Arts and Science Department: Information and Instructional Technology Campus:St. George (Downtown Toronto) Position Number: Description: About us: The Faculty of Arts and Science is the heart of Canada's leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts and Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs. We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts and Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world. The Faculty's divisional IT team, Information and Instructional Technology (IIT) and local, departmental IT teams are a crucial source of support for faculty teaching, research and administrative operations. IIT works closely and collaboratively with institutional teams as well as local IT teams to champion and support technology initiatives as well as provide some key division wide IT services. In addition, IIT supports the technology needs for numerous departments, centres, schools and institutes including day to day computing, infrastructure fulfillment (systems, networking and data centre), public web services and application development. We are a well:respected, service:oriented team that aims to deliver timely support and quality work, imperative for the smooth operation of our faculty. Your opportunity: Under the direction of the Senior Manager, Client Services, the incumbent is responsible for providing exemplary service, in a collaborative, cyber:security focused and team:based environment, for the ongoing operation, maintenance, support and enhancement of all end user technologies and devices such as desktops, laptops, tablets, smartphones, audio and visual equipment, peripheral devices, VoIP phones and all operating systems, digital technology and applications associated with them, including Microsoft 365. The incumbent troubleshoots and repairs various computer hardware/software, oversees and supports the use of shared spaces, manages support tickets, prepares documentation and collaborates with IT partners to ensure items are addressed in a timely, security and service focused manner and with a proactive mindset. This is a critical role which ensure clients and supported units are effective and productive with their use of technology. Your responsibilities will include: : Responding to end:user service requests in a timely fashion and following up on outstanding items and technical issues via email, ticketing system, or phone : Resolving end:user issues by applying established security and other standards and working with the team on ensuring sound solutions for more complex issues and requests; documenting detailed explanations on computing support procedures applied to resolving end:user issues. : Applying established standards and serving as a technical resource when deploying software and hardware; ensuring risk and security protocols are followed and proactively addressing concerns. : Developing and/or contributing to project, training and support documentation. : Working proactively with the team on ensuring sound technical solutions for more complex issues and requests; with a focus on security, ensuring computer patches and anti:malware software are up to date on devices connecting to the U of T network. : Suggesting minor purchases, collaborating on cost, and documenting purchases according to finance and unit policy. : Ongoing learning, support and maintenance of sh