Sophis Application Support, English Speaking Hybrid working : client based in Toronto Canada Skills: Sophis Experience Solid financial understanding of common equity derivatives products and their life cycle, including Equity swap, Equity options, Equity linked notes, OTC product Intermediate JavaScript knowledge Strong SQL Scripting skills with Oracle and MongoDB Proficiency in Windows Experience with trading application Experience supporting trading systems and how trades flow front to back Should be comfortable assessing trading systems/components to investigate trade breaks, connectivity and data issues Excellent debugging and analytic skills: ability to isolate root cause across infrastructure, application and database stacks Experience with automation and scheduling tools : Python, Autosys, ITRS Highly assertive communication skill with ability to multi:task About This Role We are looking for someone to provide a broad range of systems and application support, research and analysis, administration, performance availability monitoring and management. Provide hands:on support with production engineering approach for Global Equities Derivatives with responsibility for application support, system monitoring, problem escalation, responding to system related user queries and deployment of releases. Meaningful work is fueled by meaningful performance and career development conversations with your manager. Heres some of what you may be asked to perform: Perform controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate. Service applications and systems, provide application, systems, operational availability levels that meet or exceed standards and service levels already established, while minimizing operational risk. Promptly schedule packaging and release new applications in a timely manner, reduce change execution times by planning implementations with parallel work streams (while working with stakeholders as appropriate). Strive to improve production environment stability by working with others to set up, maintain and monitor applications and systems, while meeting availability targets. Provide prompt, effective day:to:day support, accurately identify and resolve issues, perform controlled and timely incident resolution all while making client satisfaction a top priority. Deliver effective and defect:free support (application, software and operations), research system issues and opportunities, recommend changes, oversee execution, keep accurate documentation. Design, review, integrate application requirements (eg functional, security, integration, performance, quality, operations). Address application, cross:capability and cross:release issues. Gain understanding of technical aspects of project and break:fix development related to the application, advise developers and solution designers. Assume incident management role (communicator, tracker, escalator, driver, etc.). Monitor system life cycles, ensure both specs and functionality support business objectives and architecture decisions, re:develop as required. Use meaningful metrics to monitor environment performance. Improve performance and resource utilization by assessing and analysing opportunities to optimize the operational environment. Follow established processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required. Comply with both disaster and business recovery plans. Identify/implement process improvements to enhance revenue, customer experience and reduce costs. Support business case development, RFI/RFP and SLAs with vendors. Working for a well established company Flexible start date (ie immediate to 3 months notice) (If this position do not fit within your experience or is of no interest to you we offer a recommendation fee for any consultant you refer