Requisition ID: Tangerine is Canada's leading direct bank. We offer flexible and accessible banking options, innovative products, and award:winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It's important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture. As Canada's leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration. Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape What you will be doing: SRE and Production Application Support is responsible for providing technical expertise to resolve application and infrastructure technology issues on medium to highly complex projects in compliance with service standards, policies, and procedures. The role troubleshoots complex issues for all levels, evaluating service requests for adherence to service standards and processes, and identifying inconsistencies to determine potential impact and take appropriate action. The Production Application Support exercises independent judgement to analyze and resolve production application problems to identify root causes and define actions to eliminate recurrence. The role coordinates and executes project plans using control procedures to implement application and maintenance updates. In addition, the role monitors and analyzes supported services and deployment methodologies to identify opportunities for improvement and recommend solutions. The role devises new methods and procedures using strong analytic and inductive thinking. Is this role right for you? In this role, you will: : You'll be joining Tangerine's SRE and Production Support team. : You'll be responsible for maintaining the production applications and day:to:day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts. : You will run the production environment by monitoring availability and taking a holistic view of system health. : Lead Daily team huddles, responsible for incident assignment and ensure timely closure of all customer escalations and problems. : Responsible for coaching and monitoring team and help them resolving the complex/critical production incidents/problems. : You'll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective Tangerine technology groups and vendors. : Lead on:call problem escalation and outage recovery effort, not limited to code fixes in presentation and integration layer, but also provide infrastructure level investigation and support where necessary. : Lead post:incident technical retrospect to discover and implement remediation actions. : You will improve our suite of software solutions reliability, quality, and time:to:market. : Measure and optimize system performance to push our capabilities forward, get ahead of customer needs, and innovate to improve continually. : Participate in defining SLIs, SLOs and SLAs for Enterprise Systems. : Gather and analyze metrics from both applications and infrastructure to assist in performance tuning and fault finding. : Partner with development teams to improve services through rigorous testing and release procedures. : Create sustainable systems and serv