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Knowledge Manager, Deloitte Global Knowledge Services

Ottawa, Ontario 1+ months ago

Job Description

Job Type:Permanent Work Model:Remote Reference code:129049 Primary Location:Toronto, ON All Available Locations:Toronto, ON; Ottawa, ON Our Purpose At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100 Canadian:owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians. By living our Purpose, we will make an impact that matters. :Have many careers in one Firm. :Enjoy flexible, proactive, and practical benefits that foster a culture of well:being and connectedness. :Learn from deep subject matter experts through mentoring and on the job coaching :: Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization. What will your typical day look like? As the Knowledge Manager for Executive Accelerators you will serve as the knowledge management owner across aligned practice areas, including Executive and Board Programs (Chief Exec, CFO, CIO, CLO, CMO, Center for Board Effectiveness) and The Greenhouse. You will focus on understanding program priorities, growing relationships within program leads and enabling areas, developing a knowledge strategy that aligns with priorities, and advising and coordinating knowledge activities to foster a more robust global knowledge exchange. In this role you will have responsibilities within: Practice Area Enablement :Develop and maintain relationships with US Executive Accelerators program leads and key stakeholders such as XA Chief of Staff and the XA Marketing and Comms leads :Serve as subject matter specialist regarding XA knowledge management and practice tools, methods, content, and capabilities :Develop knowledge plans that articulate KS support of the strategic priorities of the practice Intellectual Property Management :Maintain a "healthy knowledge space" by regularly reviewing age, diversity and usage of existing content and executing action plans to improve user experience (e.g., archiving, targeting content to fill gaps) :Expertise and Network Connectivity :Ensure practice specialists are identified within global knowledge tools, such as through badging in DPN and inclusion within relevant curated knowledge collections Knowledge Platform Optimization :Provide guidance to practitioners based upon in:depth expertise of knowledge platforms/tools capabilities and functionality :Enhance search optimization to ensure that practitioners can easily find relevant content Adoption Measurement and Improvement :Champion and implement knowledge sharing culture and awareness initiatives to increase awareness, contribution and usage levels, including incorporating training within specific events, driving awareness campaigns through global tools, social platforms and intranets and delivering impactful communications About the team Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and acr

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