Senior Client Relationship Manager, Commercial Banking : St. Johns, NL
st. johns, Canada 17 hours ago
Job Description
Requisition ID:
Join a purpose driven winning team, committed to results, in an inclusive and high:performing culture.
The Senior Client Relationship Manager is a product generalist who posses a good understanding of financial products and services and focuses on the cross sell and retention of existing business customers. He/She is responsible for identifying prospects in target markets, developing proposed sales pipelines, conducting prospect sales calls and qualifying opportunities based on customer information and a high level of due diligence. He/She manages a customer portfolio with business development activities that targets clients with credit authorizations between 5MM to 25MM and annual sales between 15MM to 75MM.
The SCRM is responsible for ensuring effective relationship management and conducts sales planning and fulfills the execution of service for existing customer base. The incumbent is also responsible for analysis and completion of credit applications with dedicated support from the team.
Is this role right for you? In this role, you will:
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Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
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Promotes the development and profitable growth of the Canadian Business Banking portfolio in the assigned market area:
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Developing and implementing a marketing strategy to maximize business development opportunities for sustainable growth
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Developing sales plans for prospects and existing customers;
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Analyzing prospect lists and prioritizing business development opportunities based on market data and customer analytics;
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Determining pricing for existing customer relationships in addition to proposed financing for any prospects, ensuring a satisfactory level of profitability for one's overall book of business;
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Pursues a business development program within the assigned market area according to agreed:upon growth objectives:
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Direct selling of credit and non:credit commercial products to prospects and customers;
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Maintaining an appropriate ongoing sales pipeline and calling program.
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Builds and maintains a market profile in the assigned market area with both internal and external contacts:
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Planning and completing relationship activities that generate sales opportunities and/or provide value to clients;
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Participating in local professional and community events and associations to develop and expand network of contacts.
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Liaising and utilizing Bank product specialists to stay abreast of new enhancements, products and services, and to fulfil identified client needs.
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Ensures all aspects of assigned relationships receive ongoing attention, as required to maintain, improve, grow and retain the relationship:
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Liaising with the Shared Services Business Service Centre (BSC) for fulfilment (including documentation, liaising with third parties, security registration), compliance monitoring, and all service activities as required;
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Partnering with internal product specialists on the selling of non:credit products and ensuring customer needs are met
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Manage an assigned credit portfolio for authorizations between 5MM to 25MM at an acceptable level of risk.
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Ensures satisfactory onboarding of clients.
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Champion and support a culture of diversity and other initiatives aligned with the Bank strategy
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Understand how the Bank's risk appetite and risk culture should be considered in day:to:day activities and decisions.
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Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day:to:day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regu
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