The Executive Hotel in Richmond, British Columbia is a world-class 4-star hotel and state-of-the-art Convention Centre. The Executive has long been the preferred choice for business & leisure travelers requiring full-service hotel facilities close to Vancouver International Airport. We are currently hiring a Front Office Manager to lead our front desk operations in maintaining the highest standards of guest service. This role is responsible for overseeing front desk staff to ensure exceptional customer service and efficient and effective operations. Among your responsibilities will be staff management and service optimization, ensuring that our guests leave with lasting impressions of an enjoyable and memorable stay. Our commitment to a diverse and inclusive workplace is unwavering. Candidates from all backgrounds and experiences are encouraged to apply. We are an equal-opportunity employer dedicated to fostering a fair and equitable work environment for all team members. Employer Information Legal Name: All Stars Motor Inn Ltd Business Name: Executive Hotel Vancouver Airport Website: www.executivehotels.net Business Address: 7311, Westminster Highway, Richmond, BC, V6X 1A3 Position Description Position: Assistant Manager- Accommodation services Type of employment: Full-Time, Permanent No of positions: 1 Anticipated Start date: as soon as possible Work Location: 7311 Westminster Highway, Richmond, BC, V6X 1A3 Salary and Benefits Salary: $26.00 per hour Overtime and Vacation Pay Stable & full-time employment Work-life balance through flexible and accommodating work environment Job Responsibilities · Develop, implement, and evaluate policies and procedures to streamline operations, aligning with organizational goals. · Administer and scrutinize budgets, focusing on revenue generation and cost control. · Liaise with the marketing department to align customer service and promotional strategies, ensuring brand consistency. · Prepare and present periodic reports to upper management, detailing operations statistics, customer satisfaction metrics, and financial results. · Lead recruitment, training, and management of staff, while creating efficient work schedules. · Facilitate regular performance reviews, offering constructive feedback and identifying paths for career development within the organization. · Foster an inclusive work environment, encouraging diversity and employee well-being. · Promptly and professionally address and resolve customer queries and complaints. · Handle escalated issues that may require management intervention, resolving matters effectively to preserve customer loyalty and brand reputation. · Oversee guest check-in and check-out processes to ensure efficiency and guest satisfaction. · Collaborate with other departments like housekeeping and maintenance for seamless service delivery. · Implement and enforce security protocols and emergency response plans to ensure guests and staff safety. · Negotiate with vendors to procure essential supplies at a cost-effective price. · Negotiate with clients for the use of facility spaces for various events, such as conventions and banquets. Job Requirements · Education in hotel management, hospitality, or a related field. · Experience within the accommodation or hospitality industry. · Effective verbal and written communication for interactions with guests, staff, and stakeholders. · Demonstrated ability to lead and manage a team effectively. · Strong focus on providing excellent customer service and guest satisfaction. · Skill in resolving challenges promptly and efficiently. · Ability to work in a fast-paced, dynamic environment and adjust strategies as needed. · Familiarity with hotel management software, reservation systems, and relevant technology. How to apply? Interested candidates are welcome to apply by emailing their resume at allstarmotorsinn@gmail.com or dropping off their resume in person at 7311, Westminster Highway, Richmond, BC, V6X 1A3. Interested candidates are welcome to apply including aboriginals, newcomers, and youth. Executive Hotel Vancouver Airport & Conference Centre is an equal opportunity employer!