We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. *** NOTE: you must live near an SAP Canada office location to work 3 days a week in office. What you'll do : Plan and create engaging post:sales email campaigns that align with customer journeys and drive product adoption, usage, and satisfaction : Ensure consistent messaging and branding across various customer:facing and internal formats such as emails, PowerPoints, SharePoint pages, and internal enablement materials : Leverage generative AI tools to craft persona:aligned messaging tailored to specific solutions, roles, and value propositions : Collaborate with cross:functional teams-including Customer Success Managers (CSMs), product leads, and solution experts-to identify content gaps and standardize messaging across segments : Manage stakeholder relationships to gather input, align content goals, and ensure content meets both business and customer needs : Curate content packages that CSMs can present to customers, tailored to key priorities and business moments across the customer lifecycle. : Use performance data and stakeholder feedback to evaluate and continuously improve content effectiveness and engagement. : Audit recurring customer needs and questions proactively, focusing on commonly requested services and topics that need clearer guidance or visibility. What you bring : 3+ years of experience in content writing, marketing communications, or digital content creation, preferably in B2B or tech : Excellent written and verbal communication, strong storytelling, copywriting, and editing skills across formats (emails, presentations, internal comms) : Ability to assess, improve, and provide feedback on content design, layout, and delivery : Strong collaboration skills; able to work cross:functionally with stakeholders across regions and functions : Excellent project management skills, including managing multiple content projects on tight deadlines : Familiarity with customer journey mapping and content personalization strategie : Proficiency with digital content tools; familiarity with Gen AI and desktop publishing is a plus Meet your team The Tech Touch Project Management Office (PMO) is a global Customer Success team focused on scale, automation, and productivity. We collaborate across SAP, value inclusion and innovation, and foster a supportive, high:performing, and fun environment for every team member Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose:driven and future:focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of i