We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. The Customer Adoption Advisors act as BTP Customer Adoption Senior Advisor and work as a part of the Adoption and Consumption (A and C) Center in the BTP Solution Area in CS and D. The key role is to act as SAP BTP AI Solution Adoption and Consumption Advisor to guide our customers and Field colleagues with relevant knowledge and engage to bring the best outcomes from their cloud footprint through Business AI solutions via the Business Technology Platform. Focused on Adoption and Consumption, the Customer Adoption Advisor will specialize in SAP BTP AI, helping a customer to understand what is needed to adapt to a business technology platform or enhance their usage of existing solutions through knowledge transfer, change management expertise, and functional business process guidance. The core deliverables are to:a:: : Engagewith our customers and Front Office roles to deliver the value of SAP Customer Success with prescriptive guidance onBTPAI solution architecture and adoption topics focused around improving their core processes and business outcome through AI use case assessment, solution advisory, custom built AI solution demonstration : Tailorcontent that will allow the A and C Center to scale and multiply consumption and extension best practices to deliver business value through our communities and Front Office engagements. : Innovatewith our Services and Front Office colleagues to drive the evolution of and architect new innovations for the SAP Customer Success tooling, offerings, and playbooks, including ways to expand platform usage and drive industry cloud adoption. : Empowerto help educate customers on how to be successful within and across LoB buying centres. : Developcharacteristic:based gold standards for increasing activation, consumption and expansion of SAP BTP AI Solutions and Scale it across various customer segments. Furthermore, the team supports Premium and standard cloud subscriptions with customers, partners, developers, and SAP internal teams where subject matter expertise is required related to success plans and the supported Cloud solutions. Key Responsibilities: : Act as an SME for usage and value realization of the SAP BTP AI solutions by providing functional expertise on how to best integrate, extend and deliver on desired business value. : Collaborate with the different stakeholders, including but not limited to Product Management, engineering, Customer Success Managers and Account Teams etc. : Deliver 1:1 and 1:M workshops remotely and in person with customers on Adoption and Consumption topics relating to business capabilities, integration, reporting, and extension via the Business Technology Platform. : Guide to build PoC's/Value Accelerators based on customer requirements (via Field roles or the Regional Heads) for potential enhancement to SAP Customer Success Programs. (Premium and Standard) : Develop tooling and playbooks to help scale and increase the ability for SAP to grow functional insights around customers to ensure delivered business outcomes. : Deliver exceptional experience remotely and onsite with customers when needed. Requirements: : University undergraduate degree (or higher) in computer science, engineering or comparable educational background. : Minimum 3 years hands:on experience with Data Science, Pyt