Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high:performing culture. Purpose Contributes to the overall success of Canadian Business Banking, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities are conducted in compliance with governing regulations, internal policies and procedures. The Sr. Client Service Associate "Sr CSA" provides the Directors, Associate Directors and Sr. Client Relationship Manager in the Agriculture National Account group of Canadian Business Banking with support needed to service client requirements and new asks. This will include coordinating efforts with internal partners and directly reaching out to clients to address various activities such as resolution of escalated client challenges, collection/processing of financial reporting, diligence for credit needs, satisfaction of funding requirements and onboarding needs. The role is specific to servicing of the Agriculture National Accounts Segment in Canadian Business Banking. Accountabilities: Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Working closely with Director, Associate Directors and Sr. Relationship Managers, Agriculture National Accounts, the Senior Client Service Associate is responsible for providing the following services to a portfolio of existing and prospective clients: : Onboarding: Supporting the collection of information directly from clients and from various sources necessary to assess the client's risk profile in order to ensure the Bank meets its regulatory requirements related to KYC, AML, etc. This includes contacting clients, sourcing internal/external sources/web sites, documenting information in Know Your Client documentation in various formats such as the Client Profile Information documents and responding to various internal Compliance groups. : Client servicing escalations: Help resolve service:related matters raised by the client directly to the Director, National Accounts. This responsibility does not replace the servicing provided through the Business Service Center and is typically credit in nature or day to day servicing. : Credit related tasks: (a) Contact clients for financial reporting and spread Financial Statements, Projections and Borrowing bases, review results, escalate any signs of deterioration and update appropriate systems; (b) commence preparation of Credit Presentations; (c) assist with completion of conditions precedent, diligence and any other requirements necessary to obtain approvals (d) ensure client files are complete and appropriately documented in various systems such as SDR, e:tracker etc. and (e) general support as necessary in the annual review process and other credit related situations needed to maintain portfolio quality. : Fulfilment: Coordinating efforts with the client and various internal partners (e.g., BSC, EDDU, CRA, GBM) to ensure loan funding and business account openings are fulfilled as per customer expectations. Provide status information on the progress of various fulfilment, KYC, AML onboarding and service requests and ensure bottlenecks or delays are promptly escalated with a plan to resolve Look for opportunities to make suggestions to continually improve processes and client satisfaction metrics. This may include actioning feedback received directly from clients or through client satisfaction vehicles such as the Pulse Champion and support a culture of diversity and other initiatives aligned with the Bank strategy Understand how the Bank's risk appetite and risk culture should be considered in day:to:day activities and decisions. Actively pursues effective and efficient operations of his/her respective areas, while ensuri