Preferred Experience: Solid understanding of cloud computing, networking, and storage principles with focus on either Azure Cloud administration, maintenance, and troubleshooting experience. Willing to work on multiple cloud platforms Exposure to container deployments and container orchestration tools Basic experience with OS patching and ability to troubleshoot server issues Strong scripting skills. Experience in IaC and automated deployments using Azure pipelines or Terraform is a plus Able to work on On-Call rotations and provide shift hours support at L2 level Able to work independently in a project scenario and do POCs Experience in updating KB articles, Problem Management articles, and SOPs/Run-books Passion for delivering timely and outstanding customer service Able to Help Level 1 staff in support Great written and oral communication skills with internal and external customers Basic Qualifications: 5+ years of overall operational experience 4+ years of Azure experience 3+ years of experience working in a diverse cloud support environment in a 24*7 production support model 1+ years DevOps/scripting/APIs experience Preferred Certifications: Azure Administrator Associate Four Year BS/BA in Information Technology degree or equivalent experience