Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Details Job Level: S2 Job Location: Bangalore/ Gurgaon Function : People and Culture (HR) Why we need this role You will be a part of global HR Shared Services team, focusing on efficient operations, data integrity, compliance, and process simplification. The role requires expertise in SAP SuccessFactors (SF), ticket management systems, and operational excellence to ensure the delivery of high:quality services. You will oversee employee data management, optimize processes, and ensure compliance with SLAs, audits, and global regulations. What you will do Operational Leadership Oversee the global HR Shared Services team, ensuring seamless delivery of services and adherence to SLAs. : Provide functional expertise across SAP SuccessFactors modules, including: : Job architecture and position management : Recruitment, onboarding, and offboarding : Employee central : Onboarding : Compensation and time off management : Reporting and analytics Process optimization Identify, simplify, and streamline global HR processes to enhance operational efficiency and user experience. Data management and compliance Ensure accurate and secure management of employee data in SAP SF, maintaining data integrity and reliability. Team management Lead, coach, and develop the HR Shared Services team, fostering a collaborative and high:performing culture. Service level management Establish, monitor, and report on service level agreements (SLAs) and key performance indicators (KPIs). Stakeholder collaboration Act as the primary liaison between HR Shared Services, HRIS, and other stakeholders to ensure alignment on global goals and priorities. Strategic Initiatives Contribute to the design and implementation of the global HR Shared Services strategy, ensuring scalability and alignment with organizational goals. Lead cross:functional projects to improve HR service delivery and employee experience globally. What we're looking for Education and Experience stylemargin:bottom:11.0px: : A strong focus on operations and SAP SuccessFactors within a HR Shared Services environment : Proven track record of managing ticketing systems and HR service delivery in a global shared services environment. : Demonstrableexperience in process optimization and leading global teams. Technical Skills stylemargin:bottom:11.0px: : Functional expertise in SAP SuccessFactors modules (e.g., Employee Central, Compensation, Time Off, RBP, Reporting). : Hands:on experience with ticket management systems and workflow optimization tools. : Proficiency in compliance regulations and audit requirements for HR data. Soft Skills stylemargin:bottom:11.0px: : Excellent problem:solving and analytical skills. : Effective communication and interpersonal skills with a global mindset. : High attention to detail and proactive issue resolution. What we offer you: Looking to make a mark? At Colt, you'll make a difference. Because around here, we empower people. We don't tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion : Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Co