Role: Billing Support Analyst (Grade 5 : 12) Location: India (preferably Bengaluru) Description: The purpose of this role is to support Billing and payment applications of MVNE (Mobile Virtual Network Enabler) platform hosted both on:prem and on cloud (AWS). This role is also responsible for managing billing and payment processing for the MVNE. Job Responsibilities: stylemargin:bottom:11.0px: : Provide L1/L2/L3 support for Billing and payment applications. Support coverage is 24x7 with full support provided during Irish business hours and on on:call rota basis outside of Irish business hours, including weekends : Responsible for resolution of billing and payment incidents in accordance with established Service Level Agreements : Co:ordinate resolution of incidents with third parties that are responsible for applications in their scope : Carry out daily Application Health Check proactively to catch any symptoms that might lead to incidents and take measures proactively to avoid incident occurrence. : Monitor application alerts raised by the application monitoring platform and resolve issues as and when identified by the monitoring platform : Maintain up to date operational documentation, such as SOPs and application Runbooks : Conduct thorough impact and root cause analysis of the incident and publish findings in incident report. : Conduct end:to:end testing of new functionality developed prior to rolling out to production. : Perform analysis on frequently occurring issues and make service improvement recommendations to resolve such issues from occurring. : Responsible for SIM ordering process : Carry out bill simulation run and validation : Carry out scheduled billing run : Responsible for payment processing for credit card and direct debit payments, including the handling of payment reversals and rejects : Responsible for deployment of application code or configuration changes in the production environment. : Create or update knowledge articles based on the incident and problem learning. : Maintain up to date operational documentation, such as SOPs and application Runbooks : Responding to business user queries Must Have Skills: stylemargin:bottom:11.0px: : Strong Telecom knowledge. : Hands:on experience with supporting Billing and payment applications : Hands:on experience in running billing process and payment processing : Knowledge of ITIL framework, with required experience in incident management, change management : Experience in Application Monitoring tools such as Nagios, Xymon and cloudwatch : Experience in handling high priority incidents (crisis calls) : Strong skills on Java technologies vis:à:vis Springboot, React, SOAP:UI web services, : Excellent skills in Linux OS and shell scripting : Strong PostgreSQL and Oracle database knowledge : Good English verbal communication skills with the ability to explain things in a clear and non:technical way. : Strong attention to detail and the ability to deliver high quality work. : Should have the ability to identify right prioritization of incidents, which requires in:depth domain knowledge. : Should be able to switch between various tasks seamlessly. Nice to have: stylemargin:bottom:11.0px: : ITSM v3/v4 foundation certification. : Capable of analysing new requirements and provide solution delivery estimates. : Strong knowledge of the entire software development lifecycle. Experience / Qualification stylemargin:bottom:11.0px: : Bachelor's and/or Master's degree in Computer Science, Engineering or related technical discipline. : 2 to 15+ years of IT professional experience within a global organization. : 2 to 15+ years of experience in Telecommunications service. : 2 to 15+ years of experience working as billing support analyst experience : Have a good understanding of application architecture, data architecture, inf