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Tech Lead IT Business Solutions (Bangalore, KA, IN)

Bangalore, Karnataka 1+ months ago

Job Description

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube. Position Background: Title: Tech Lead, IT Business Solutions Role:  End User Computing (EUC) – Windows / SCCM / Intune Administration As part of the IT Infrastructure Solutioning team, candidate will be responsible for the design, integration, deployment, and management strategy of EUC technology solutions for enterprise client systems across Kennametal. Education & Relevant Technical Experience: Bachelor’s degree in computer science / Information Systems is preferred. 10+ years of overall IT system administration experience. 4+ years of EUC architecture and implementation experience. 8+ years of experience supporting client hardware (laptop, desktop, tablets, mobile) and MS Operating System & Applications (Windows 10/11, Office, etc.) 8+ years of combined experience with Microsoft Solutions (Windows Client & Server OS, One Drive, BitLocker, Office, Teams, Exchange Online, SharePoint, etc.) 6+ years of experience administering Microsoft Endpoint Configuration Manager (SCCM/ MECM) / Intune / O365 for Endpoint Management (including MDM/MAM). Experience with Active Directory/OU/GPO management for workstations is a plus. Microsoft (MCSE/MCSA) or equivalent certifications in relevant technology areas is a plus. Key Responsibilities: Work closely with the EUC Delivery Team to assess the existing solutions against industry standards and best practices. Define action plan to address any identified gaps & collaborate with the Infra Delivery Teams to ensure they are successfully implemented. Engage with Global IT Field Services & EUC/GSO teams to periodically assess risks and formulate actions to be implemented as part of mitigation plan. Provide SME level support & guidance on recurring issues & critical incidents having enterprise-wide impact. Perform root cause analysis & implement corrective actions working with various stakeholders on all major incidents/problems. Maintain oversight of EUC Operations as part of governance and provide support to Delivery team on key enhancements/upgrades & delivering improved customer experience. Contribute to review of changes to policy, procedures and standards relating to the enterprise client infrastructure & services. Identify opportunities to automate manual processes within the EUC space and improve overall operational efficiency. Assess the existing Hardware & Software Asset life cycle process and provide recommendations to ensure compliance with IT Security standards. Continuously monitor for technology changes and seek ways to enhance continuous improvement initiatives. Work closely with internal stakeholders to understand their IT needs to support business requirements and recommend suitable solutions. Engage with internal IT teams, vendors, and external consultants as needed to ensure new solutions are implemented as per proposed design & integrate seamlessly with other existing systems and platforms. Provide inputs to develop overall modern endpoint management roadmap strategy focusing on all workstations and mobile devices and in alignment with the IT Security strategy. Stay up to date with emerging technology trends in the EUC space and provide recommendations for consideration in future Infrastructure roadmap. Drive complex EUC projects right from idea initiation, planning, design, build & configuration, testing, and pilot deployment. Facilitate seamless hand-off to the EUC Delivery Team & provide support as needed during the production deployment. Maintain oversight throughout the project stages to ensure the project is completed within specified timelines, budget, and quality standards. Develop relevant documents (ex: design documents / SOPs / etc.) as part of project deliverables and hand-offs to the Delivery team upon successful implementation. Experience in the following areas: Windows Client Operating System, Enterprise Systems Management (ESM), Hardware & Software Asset Management, Endpoint System Security, Enterprise Mobility Management (EMM) Advanced experience with Modern Endpoint Management tools & concepts – Microsoft Endpoint Configuration Manager (MECM/SCCM), Endpoint Manager (Intune), Microsoft 365, Desktop Analytics, Microsoft Autopilot & Enrollment, Co-Management with SCCM. Experience with computing hardware (desktops/laptops/printers) and AV technology. Advanced experience with Windows Client OS and system adm Position Background: Title: Tech Lead, IT Business Solutions Role:  End User Computing (EUC) – Windows / SCCM / Intune Administration As part of the IT Infrastructure Solutioning team, candidate will be responsible for the design, integration, deployment, and management strategy of EUC technology solutions for enterprise client systems across Kennametal. Education & Relevant Technical Experience: Bachelor’s degree in computer science / Information Systems is preferred. 10+ years of overall IT system administration experience. 4+ years of EUC architecture and implementation experience. 8+ years of experience supporting client hardware (laptop, desktop, tablets, mobile) and MS Operating System & Applications (Windows 10/11, Office, etc.) 8+ years of combined experience with Microsoft Solutions (Windows Client & Server OS, One Drive, BitLocker, Office, Teams, Exchange Online, SharePoint, etc.) 6+ years of experience administering Microsoft Endpoint Configuration Manager (SCCM/ MECM) / Intune / O365 for Endpoint Management (including MDM/MAM). Experience with Active Directory/OU/GPO management for workstations is a plus. Microsoft (MCSE/MCSA) or equivalent certifications in relevant technology areas is a plus. Key Responsibilities: Work closely with the EUC Delivery Team to assess the existing solutions against industry standards and best practices. Define action plan to address any identified gaps & collaborate with the Infra Delivery Teams to ensure they are successfully implemented. Engage with Global IT Field Services & EUC/GSO teams to periodically assess risks and formulate actions to be implemented as part of mitigation plan. Provide SME level support & guidance on recurring issues & critical incidents having enterprise-wide impact. Perform root cause analysis & implement corrective actions working with various stakeholders on all major incidents/problems. Maintain oversight of EUC Operations as part of governance and provide support to Delivery team on key enhancements/upgrades & delivering improved customer experience. Contribute to review of changes to policy, procedures and standards relating to the enterprise client infrastructure & services. Identify opportunities to automate manual processes within the EUC space and improve overall operational efficiency. Assess the existing Hardware & Software Asset life cycle process and provide recommendations to ensure compliance with IT Security standards. Continuously monitor for technology changes and seek ways to enhance continuous improvement initiatives. Work closely with internal stakeholders to understand their IT needs to support business requirements and recommend suitable solutions. Engage with internal IT teams, vendors, and external consultants as needed to ensure new solutions are implemented as per proposed design & integrate seamlessly with other existing systems and platforms. Provide inputs to develop overall modern endpoint management roadmap strategy focusing on all workstations and mobile devices and in alignment with the IT Security strategy. Stay up to date with emerging technology trends in the EUC space and provide recommendations for consideration in future Infrastructure roadmap. Drive complex EUC projects right from idea initiation, planning, design, build & configuration, testing, and pilot deployment. Facilitate seamless hand-off to the EUC Delivery Team & provide support as needed during the production deployment. Maintain oversight throughout the project stages to ensure the project is completed within specified timelines, budget, and quality standards. Develop relevant documents (ex: design documents / SOPs / etc.) as part of project deliverables and hand-offs to the Delivery team upon successful implementation. Experience in the following areas: Windows Client Operating System, Enterprise Systems Management (ESM), Hardware & Software Asset Management, Endpoint System Security, Enterprise Mobility Management (EMM) Advanced experience with Modern Endpoint Management tools & concepts – Microsoft Endpoint Configuration Manager (MECM/SCCM), Endpoint Manager (Intune), Microsoft 365, Desktop Analytics, Microsoft Autopilot & Enrollment, Co-Management with SCCM. Experience with computing hardware (desktops/laptops/printers) and AV technology. Advanced experience with Windows Client OS and system adm

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