• Ensures assigned calls are worked towards resolution • Follows the basic rules as provided on the SOP. • Develops foundational understanding of broader interdependencies across various processes. • Assists in resolution of outstanding issues from previous transactions. • Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing time line as per contract. • Typically requires 0-12 months relevant experience • Basic computer skills. • Good communication skills. • Good customer service skills. • Attention to detail, time management and organizational skills.