Requisition Number: Manager Workforce Operations Location: Delhi NCR, Hyderabad, Bangalore, Pune, Chennai, this is a hybrid work opportunity. Insight at a Glance : 14,000+ engaged teammates globally with operations in 25 countries across the globe. : Received 35+ industry and partner awards in the past year : 9.2 billion in revenue : 20 on Fortune's Worlds Best Workplaces(TM) list : 14 on Forbes Worlds Best Employers in IT : 2023 : 23 on Forbes Best Employers for Women in IT: 2023 : 1.4M+ total charitable contributions in 2023 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people:first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. About the role The Workforce Operations Manager is responsible for leading the design, implementation and optimization of workforce management processes and tools across the Solutions Delivery organization. This role will collaborate with business leaders, HR partners, and external partners to ensure alignment of workforce strategies, policies, and practices with the Solutions Delivery vision and goals. They work closely with the Solutions Delivery Practices and Management to lead rapid change and maturity across the EMEA Solutions Delivery business, ensuring an utilization and operating model that drives client and teammate satisfaction. As a Manager Workforce Operations, you will get to: : Establish and maintain Workforce Management policies and procedures, such as staffing, scheduling, timekeeping, attendance, performance management, and rewards and recognition to support business needs and optimize resource utilization. : Design and implement Workforce Management systems and dashboards to monitor and report on key performance indicators, such as headcount, attrition, productivity, quality, and customer satisfaction. : Regularly review utilization, workforce cost per head, P and L costs and cost structures for Solutions Delivery. : Partner with the Practices' Management Team to develop a SMART Goal Library that translates the business goals into meaningful and relatable teammate goals. : Oversee the Teammate Bonus KPI process within the aligned Practices, ensuring measurable KPI's are developed and measured quarterly. : Build and maintain strong relationships with internal and external stakeholders, such as Business Leaders, HR Partners, vendors, and customers. : Oversee the execution of strategic programs and initiatives. : Partner with the Senior Leadership team to develop and drive the execution of the current workforce strategy and vision. : Responsibility for driving focus and prioritisation within the Solutions Delivery organisation through establishing strategic planning and governance principles and processes, working closely with the Finance, Talent Acquisition, and Solutions Delivery Senior Leadership team. : Partner with the Workforce Management functions in each Global Delivery Centre, ensuring consistent operations and process which drive demand forecasting and cost operations. : Analyse workforce data and trends to identify gaps, risks and opportunities for improvement and provide recommendations to senior leadership. : Lead, coach and develop direct reports to promote teammate satisfaction through mentoring, development, and career planning, creating a high performing team with a strong succession benchmark, enabling career progression : Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with