Positions General Duties and Tasks In this Role you will be Responsible For : - Read and understand the process documents provided by the customer. - Entry:level administrative operations support performing various basic tasks (mail, file services, reporting, project support, and general account support activities). - Analyze the insurance request received from the customer and process as per standard operating procedures. - Familiarize, navigate multiple client applications and capture the necessary information to process customer request. - Provides basic:level of support on programs, projects, reporting, filing (electronic and hard:copy), confidential materials handling, and issue resolution. - Scope of work is routine and decision making is tightly defined by outsourced activity agreement or manager's direction. Required schedule availability for this position is Monday:Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.