As a member of the Security Technology Operations (STO) team at Client, the Lv1 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress’ MOVEit. The role will be primarily incident and service request focused while working with the more senior team members on various projects and initiatives. Key Responsibilities: Excellent incident and request handling Help attain and then maintain SLAs and KPIs Ensure system/application alerts are acknowledged and actioned Escalate issues to STO management and leadership as needed Support patching, upgrades, and configuration changes Assist in managing high-priority incidents and requests related to file transfers Ensure compliance with audit controls and evidence requirements Basic understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB Familiarity with reporting tools such as PowerBi, PowerPoint, and Excel 1-3 years of experience in a security operations role Confidence in troubleshooting Good communication skills As a member of the Security Technology Operations (STO) team at Client, the Lv1 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress’ MOVEit. The role will be primarily incident and service request focused while working with the more senior team members on various projects and initiatives. Key Responsibilities: Excellent incident and request handling Help attain and then maintain SLAs and KPIs Ensure system/application alerts are acknowledged and actioned Escalate issues to STO management and leadership as needed Support patching, upgrades, and configuration changes Assist in managing high-priority incidents and requests related to file transfers Ensure compliance with audit controls and evidence requirements Basic understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB Familiarity with reporting tools such as PowerBi, PowerPoint, and Excel 1-3 years of experience in a security operations role Confidence in troubleshooting Good communication skills