As a member of the Security Technology Operations (STO) team at Zurich Insurance, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on DLP and Endpoint Management using Microsoft Purview, Tanium and Qualys. The role involves taking a lead in incidents and service requests, supporting the consultant, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. Key Responsibilities: Lead and manage incident and request handling for DLP, Tanium and Qualys Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management Escalate complex issues to STO management and leadership as necessary Conduct log analysis to identify potential data loss issues Assist in advanced troubleshooting of system performance-related incidents Engage with stakeholders including Business Unit, Data Privacy and Data Protection Engineering teams Assist in the creation, configuration updates, and testing of DLP policies and Tanium workflows Support change request creation, representation, and implementation for the technology stack Provide general workstation and server troubleshooting support and support Lvl1 team members Participate in major incident management calls to provide support on active incidents Mentor and share advanced knowledge with Lvl1 analysts Identify and help implement automation and optimization opportunities Prior experience with and understanding of Data Loss Prevention terminology and processes 3-5 years of experience in a security operations role and fundamental knowledge of incident and service request handling Good understanding of Windows, MacOS, and *nix operating systems Proven advanced troubleshooting capabilities Familiarity with scripting languages such as PowerShell and batch files Exceptional communication skills and the ability to mentor junior team members As a member of the Security Technology Operations (STO) team at Zurich Insurance, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on DLP and Endpoint Management using Microsoft Purview, Tanium and Qualys. The role involves taking a lead in incidents and service requests, supporting the consultant, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. Key Responsibilities: Lead and manage incident and request handling for DLP, Tanium and Qualys Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management Escalate complex issues to STO management and leadership as necessary Conduct log analysis to identify potential data loss issues Assist in advanced troubleshooting of system performance-related incidents Engage with stakeholders including Business Unit, Data Privacy and Data Protection Engineering teams Assist in the creation, configuration updates, and testing of DLP policies and Tanium workflows Support change request creation, representation, and implementation for the technology stack Provide general workstation and server troubleshooting support and support Lvl1 team members Participate in major incident management calls to provide support on active incidents Mentor and share advanced knowledge with Lvl1 analysts Identify and help implement automation and optimization opportunities Prior experience with and understanding of Data Loss Prevention terminology and processes 3-5 years of experience in a security operations role and fundamental knowledge of incident and service request handling Good understanding of Windows, MacOS, and *nix operating systems Proven advanced troubleshooting capabilities Familiarity with scripting languages such as PowerShell and batch files Exceptional communication skills and the ability to mentor junior team members