Your Role As a member of the Security Technology Operations (STO) team at Zurich Insurance, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Antivirus/Malware and Certificate Lifecycle Management (CLM) utilizing Crowdstrike, Venafi, and Symantec Protection Engine (SPE). The role involves taking a lead in incidents and service requests, supporting the consultant, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. Key Responsibilities: stylemargin:bottom:11.0px: : Lead and manage incident and request handling for Crowdstrike, CLM, and SPE : Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management : Escalate complex issues to STO management and leadership as necessary : Assist in advanced troubleshooting of system performance:related incidents : Engage with stakeholders including Business Unit, Cyber, Compliance, and Engineering Engineering teams : Assist in the creation, configuration updates, and testing of Crowdstrike policies and Venafi workflows : Support change request creation, representation, and implementation for the technology stack : Provide general workstation and server troubleshooting support and support Lvl1 team members : Participate in major incident management calls to provide support on active incidents : Mentor and share advanced knowledge with Lvl1 analysts : Identify and help implement automation and optimization opportunities Experience: stylemargin:bottom:11.0px: : Prior experience with and understanding of Antivirus/Malware and CLM terminology and processes : 3:5 years of experience in a security operations role and fundamental knowledge of incident and service request handling : Good understanding of Windows, MacOS, and *nix operating systems : Proven advanced troubleshooting capabilities : Familiarity with scripting languages such as PowerShell and batch files : Exceptional communication skills and the ability to mentor junior team members Your Role As a member of the Security Technology Operations (STO) team at Zurich Insurance, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Antivirus/Malware and Certificate Lifecycle Management (CLM) utilizing Crowdstrike, Venafi, and Symantec Protection Engine (SPE). The role involves taking a lead in incidents and service requests, supporting the consultant, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. Key Responsibilities: stylemargin:bottom:11.0px: : Lead and manage incident and request handling for Crowdstrike, CLM, and SPE : Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management : Escalate complex issues to STO management and leadership as necessary : Assist in advanced troubleshooting of system performance:related incidents : Engage with stakeholders including Business Unit, Cyber, Compliance, and Engineering Engineering teams : Assist in the creation, configuration updates, and testing of Crowdstrike policies and Venafi workflows : Support change request creation, representation, and implementation for the technology stack : Provide general workstation and server troubleshooting support and support Lvl1 team members : Participate in major incident management calls to provide support on active incidents : Mentor and share advanced knowledge with Lvl1 analysts : Identify and help implement automation and optimization opportunities Experience: stylemargin:bottom:11.0px: : Prior experience with and understanding of Antivirus/Malware and CLM terminology and processes : 3:5 years of experience in a security operations role and fundamental knowledge of incident and service request handling : Good understanding of Windows, MacOS, and *nix operating sys