**DESCRIPTION** Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site. **RESPONSIBILITIES** **Responsibilities for External Candidates** + Establish and develop productive customer relationships, ensuring prompt and efficient attention to customer needs. + Apply the use of specialized tools and follow documented procedures and policies to diagnose and complete complex repairs at customer sites. + Perform preventative maintenance activities as per documented schedules and standards on power generation products in the field. + Escalate unresolved issues to product specialists or supervisors. + Coach and develop technicians and/or apprentices and transfer knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc. + Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens. + Complete training in line with skill and business requirements. + Maintain service vehicle and tools for cleanliness and proper operation. + Ensure adherence to all relevant Health, Safety&Environmental policies, procedures, and legislation, and report any issues/incidents to site management and supervisors. **QUALIFICATIONS** **Competencies for External Candidates** + **Communicates Effectively:** Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. + **Customer Focus:** Building strong customer relationships and delivering customer-centric solutions. + **Develops Talent:** Developing people to meet both their career goals and the organization’s goals. + **Manages Complexity:** Making sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems. + **Manages Conflict:** Handling conflict situations effectively, with minimal disruption. + **Self-Development:** Actively seeking newways to grow and be challenged using both formal and informal development channels. + **Health and Safety Fundamentals:** Champions and models proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety, fostering an injury-free workplace. + **Diagnostics Application:** Translates customer complaints into a troubleshooting plan; troubleshoots issues following guided workflows, procedures, specialized equipment, and diagnostic software. + **Electronic Service Tool Application:** Identifies and utilizes appropriate electronic tools for service events, maintenance, or diagnosis. + **Engine Systems Interactions:** Interprets and analyzes electrical and mechanical system interactions (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) for efficient diagnosis and repair. + **Power Generation Systems Knowledge:** Demonstrates knowledge of Cummins and industry standards; interprets and analyzes power generation system operations and integration (switchgear, power system controls, UPS, etc.). + **Product Repair and Maintenance:** Repairs and maintains mechanical/electrical products following guidelines and standards, ensuring quality and efficiency. + **Service Documentation:** Creates and verifies customer, equipment, and technical records; captures data using required service tools. + **Technical Escalation:** Identifies and escalates technical issues to higher expertise levels, ensuring seamless transitions and timely responses. + **Values Differences:** Recognizes and appreciates the value of diverse perspectives and backgrounds to foster a collaborative work environment. **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Technician **ReqID** 2411703 **Relocation Package** No