Summary of the Role: Lead supply chain organization for LZA India to sustain and improve customer service levels, Demand and supply planning process, enhance operational efficiency to create competitive advantage for business. Lead initiatives with for Customer service enhancements, Logistics cost optimization, Support new business growth, Handling special requests from various stakeholders etc. Be a supply chain country lead for LZA with respect to Internal and external stakeholders. Responsibilities / Accountabilities: Lead in driving projects for enhancing customer experience, Maintain and enhance service reliability, Drive strong customer engagement, Lead in achieving existing and new business growth opportunities and Optimizing cost to serve. Lead SC organization to implement global strategic initiatives. Be a single point of contact for all functional and administrative for LZA Supply Chain. Provide strategic leadership to implement standard processes, legal, ethics and compliance requirements. Drive employee engagements, training, career growth and succession planning for supply chain team. Plan the budget and be a cost center manager to optimize costs for Supply chain Create and implement standard operating processes for the enhancing process efficiency in order management system. Monitor, control and enhance distributor performance management system Monitor and maintain KPI for Tolling partners Engage with various business managers across LZA entity to get good understanding of specific customer requirements and creation of competitive service advantage for LZA. Increase customer engagement for enhancing LZA services and providing unique value-added service to customers. Engage with commercial team to explore service enhancement as well as new business development opportunities. With a global view, leading the organization to the best end-to-end processes practices by identifying areas for improvement (business inefficiencies, process governance issues, process gaps, maintain training materials, etc.) Collaborate with regional and functional leaders across the organization to explore process improvement opportunities. Identify and lead or collaborate on efforts to increase efficiency, including process improvement efforts, and automation and digitalization of various processes in close collaboration with the regional and functional leaders. Improve service levels in sample delivery as well as complaint management Create a realistic Annual/ monthly production plan based on sales forecast keeping into consideration manufacturing capacity and operational constraints Set Raw material and Finished goods stocking targets to help supply reliability improvement as well as working capital optimization. Execute MRP and develop a production schedule based on customer orders and short-term capacity. Engagement with team members from Commercial, manufacturing, Customer service and suppliers to Communicate changes, Propose solutions in case of availability issues, delays or production issues Raw material inventory replenishment using SAP’s MRP: raise – update purchase orders. Review and maintain SAP master data integrity related to planning and inventory control; propose changes to master data to structurally improve planning efficiency. Achieve inventory control through close monitoring of DSI Lead overall cost control and planning efficiency. Partner with external toller for planning of raw material requirement as well as finished goods delivery Requirements (education, experience, competencies and specific job requirements): Formal learning and work experience in leading handling/ Supply chain activities including Demand/supply planning, customer service, Import/export compliance, logistics management etc. Knowledge and experience of working on E-Commerce platform. This role is expected to contribute on individual level as well as lead the team on projects. Education / Certification: Graduate Degree in Engineering from reputed University / Institution MBA Degree in Operations/Supply chain from reputed university Experience and Skills: Minimum 15 years of experience in leading and managing supply chain functions Experience in handling team of professionals. Proficiency in SAP S4 HANA Good written and verbal communication skills. Ability to engage and influence global teams Ability to handle team of supply chain professionals Competencies for the Role: Collaborates (Locally & Globally) Build Relationships Seeks new and better approaches to work (Analytical abilities) Result Orientation (Planning)