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(IND-Pune) Contact center representative - Level II - Service

Pune, Maharashtra 1+ months ago

Job Description

**DESCRIPTION** Coordinates documents and gathers and inputs data related to assigned administrative support duties for a team, department, function, or other organizational leader/group. Performs activities under a moderate degree of supervision. **Key Responsibilities:** + **Administrative Support:** Conduct research, prepare statistical reports, and address routine information requests. + **Data Management:** Gather, compile, and verify information, entering it accurately into documents such as reports, presentations, or forms, and office systems such as databases or spreadsheets. + **Data Collection and Reporting:** Assist with data collection, data entry, and report generation on various departmental activities. + **Associate Functions:** Prepare correspondence, receive visitors, arrange conference calls, and schedule meetings. + **Inquiries Handling:** Respond to or redirect routine inquiries from external or internal sources about the organization/department, its activities, or processes. + **Payment Documentation:** Prepare documentation for payment of vendors, suppliers, and other third parties; submit documentation and enter requests for payments into the accounting system; respond to inquiries from accounts payable and payees. + **Policy Documentation:** Document and maintain departmental policies and procedures. + **Team Participation:** Participate as a team member on departmental business improvement assignments and projects. + **Routine Activities:** Perform other routine administrative activities as needed per the established procedures of the organization and/or department. **RESPONSIBILITIES** **Qualifications:** + **Education:** High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. + **Licensing:** This position may require licensing for compliance with export controls or sanctions regulations. **Competencies:** + **Values Differences:** Recognizing the value that different perspectives and cultures bring to an organization. + **Action Oriented:** Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. + **Communicates Effectively:** Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. + **Customer Focus:** Building strong customer relationships and delivering customer-centric solutions. + **Ensures Accountability:** Holding self and others accountable to meet commitments. + **Plans and Aligns:** Planning and prioritizing work to meet commitments aligned with organizational goals. + **Data Analytics:** Discovering, interpreting, and communicating qualitative and quantitative data to determine conclusions and enable data-driven business decisions. + **Data Communication and Visualization:** Constructing a narrative of the business problem, root cause, solution options, and opportunities through data visualization, including reports and dashboards. **QUALIFICATIONS** **Skills and Experience:** + **Product&Service Information:** Intermediate understanding of Cummins products, including engines, power generators, components, marine, and high-horsepower products. Familiarity with diesel engine operation, parts, and warranty support. + **Technical Expertise:** Ability to interpret schematics, blueprints, and wiring diagrams. Proficiency in handling and analyzing data. + **Customer Support:** Assistance with technical questions and diagnostics for certified Cummins repair locations. Knowledge of logistical concepts and engine familiarization. + **Stakeholder Experience:** Experience dealing with US stakeholders is an added advantage. + **Shift Flexibility:** Night shift availability (timings may vary as per business requirements). + **Communication Skills:** Strong verbal and written communication skills. **Experience:** + Requires some work experience or intermediate-level knowledge obtained through education, training, or on-the-job experience. **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Office **ReqID** 2410632 **Relocation Package** No

(IND-Pune) Marketing Coordinator - Level I

Pune, Maharashtra 20 hours ago
**DESCRIPTION** **Key Responsibilities:** + Ensures that worldwide service parts support for customers, Original Equipment Manufacturers, and the Distribution channel is available at first shipment for less complex new product launches. + **Support...

(IND-Pune) Technical Business Analyst - Senior

Pune, Maharashtra 21 hours ago
**DESCRIPTION** The **Technical Business Analyst - Senior** provides technical expertise, analytical support, and solution design capabilities for IT applications and infrastructure aligned with business requirements. The role involves translating...

(IND-Pune) Marketing Coordinator - Level II

Pune, Maharashtra 21 hours ago
**DESCRIPTION** GPP Database Link (https://cummins365.sharepoint.com/sites/CS38534/) **Job Summary:** Supports marketing teams' on-going rhythm of business by executing and supporting selected activities under limited supervision. **Key...

(IND-Phaltan) Supply Planning Coordinator - Level II

India 21 hours ago
**DESCRIPTION** Under general supervision, determines the quantity and order date for materials needed to meet the master production schedule or independent customer demand. Expedites purchase or production orders as appropriate. Key Responsibilities...

SIEM : Security Center Operations Specialist

noida, India 1 day ago
Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now. We are currently seeking a SIEM : Security...

Senior Associate II

Bangalore, Karnataka 1 day ago
Department : Finance GBS Are you an experienced finance professional with a knack for handling accounts payable tasks? Do you thrive in a dynamic environment where you can drive compliance and implement improvements? We are looking for a Senior...

ITIL Account Service Operations Analyst

noida, India 1 day ago
Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now. We are currently seeking a ITIL Account...

Revenue Management Specialist

bhurai in, India 1 day ago
Wyndham Hotels and Resorts is now seking a Revenue Management Specialistto join our team in Gurgaon, India. Job Summary The Revenue Management Specialist position's primary purpose is to serve participating hotels and assist the Team Lead Revenue...

Senior Technical Lead, Global Customer Assurance (Data)

gurugram, India 2 days ago
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Senior Technical Lead, Global Customer Assurance...

Systems Integration Specialist Advisor

noida, India 2 days ago
Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now. We are currently seeking a Systems...