**DESCRIPTION** **Job Summary:** The Engine Field Service Technician Level III acts as a technical specialist and the primary customer contact for diagnosing and executing complex repairs on Cummins engines and related systems at the customer’s site. The role requires expert-level technical knowledge, effective communication, customer handling skills, and the ability to coach and guide less experienced technicians, ensuring a high level of service quality and customer satisfaction. **Key Responsibilities:** + **Technical Diagnosis and Repair** + Apply specialized tools and follow documented procedures to diagnose and complete complex repairs at customer sites. + Perform preventative maintenance on engines and related components according to service schedules and quality standards. + Disassemble and assemble engines/power generators, inspect and replace parts according to re-use guidelines, and perform progressive damage checks. + **Customer Support and Relationship Management** + Establish and develop productive relationships with customers, ensuring prompt and efficient attention to customerneeds. + Identify and recommend additional sales and service opportunities during service events. + **Documentation and Reporting** + Complete all required service documentation, including worksheets, warranty claims, timesheets, and quality reports, using business systems or handwrittenforms. + Document results of troubleshooting for payment processing and historical tracking. + **Training and Team Development** + Coach and mentor technicians and apprentices; review repair plans and parts lists. + Transfer knowledge and provide on-the-job technical guidance. + **Technical Escalation and Support** + Escalate unresolved technical issues to higher-level specialists or supervisors as needed, ensuring accurate and timely issue resolution. + Capture and document troubleshooting steps thoroughly in technical databases. + **Health, Safety, and EnvironmentCompliance** + Maintain adherence to all Health, Safety&Environmental (HSE) policies and procedures. + Proactively report incidents or potential risks to site management and supervisors. + **Service Vehicle and Tool Management** + Ensure service vehicle and tools are maintained in a clean, operational condition always. **RESPONSIBILITIES** **Core Competencies:** + **Communicates Effectively**– Tailors communication styles to suit different audiences and ensures clarity in messaging. + **Customer Focus** – Builds strong customer relationships and delivers customer-centric service solutions. + **Develops Talent** – Coaches and mentors team members to meet their career andtechnical development goals. + **Manages Complexity** – Makes sense of complex information to solve technical problems effectively. + **Manages Conflict** – Handles conflict situations effectively and maintains positive relationships. + **Self-Development** – Actively seeks opportunities for personal and professional growth. + **Health and Safety Fundamentals** – Champions proactive health and safety practices to contribute to an injury-free workplace. + **Values Differences** – Recognizes and values diverse perspectives and experiences within the workplace.+ **Diagnostics Application** – Develops troubleshooting plans based on customer complaints; utilizes mechanical, electronic service tools, and software to isolate and repair faults. + **Electronic Service Tool Application** – Identifies and operates electronic tools for maintenance, diagnosis, and repair. + **Engine Systems Interactions** – Analyzes internal and external engine systems interactions (exhaust, cooling, fuel, driveline, aftertreatment, etc.) for accurate diagnosis and repair. + **Product Repair and Maintenance** – Carries out repairs and maintenance tasks efficiently following Cummins standards. + **Service Documentation** – Accurately records technical, customer, and equipment data for service management systems. + **Technical Escalation** – Manages technical escalation paths for unresolved service issues while ensuring seamless communication and documentation. **Qualifications:** + **Education:** + Apprentice Trained Engine Technician (Preferred). + Vocational diploma from a relevant technical institution. + **Licenses/Certifications:** + Locally valid driving permit required. + May require licensing for compliance with export control or sanctions regulations. **Experience:** + Significant field service work experience, especially with engine products. + Expert-level technical knowledge of Cummins engines and associated systems. + Direct customer service experience intechnical support or service delivery role. + Experience mentoring and coaching junior technicians (preferred). **QUALIFICATIONS** **Skills:** + Solid knowledge and hands-on experience with: + **DETC/SPART/SPIC** diagnostic and service tools. + **All Engine Applications** across various industries. + **Railway Equipment** servicing and maintenance. + Excellent communication skills, both written and verbal. + Strong customer handling and relationship management skills. + Effective time management and prioritization in high-pressure environments.**Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Technician **ReqID** 2414596 **Relocation Package** No