Job Title Akamai Support Engineer Position overview Positions General Duties and Tasks: stylemargin:bottom:11.0px: : Work with project teams throughout the organization to design, implement, and manage CDN infrastructure using Akamai, to ensure high availability, performance, and scalability for customer:facing applications and business processes. : Handle multiple priorities and assignments with excellence and precision. : Be a part of a 24/7/365 organization (some after:hours support is expected as part of normal on:call rotation). : Directly support line of business development teams, provide guidance to them on implementation and changes for customer:facing applications. : Develop and maintain security protocols and measures to protect CDN infrastructure from cyber threats. Monitor and analyze network performance, identifying and resolving issues to optimize content delivery of critical applications. : Collaborate with cross:functional teams to integrate Akamai CDN solutions with existing systems and applications. Collaborate with information security teams to implement DDoS protection strategies and other security measures in the CDN. : Provide technical support and guidance to clients and internal teams regarding CDN and security best practices. Work closely with vendors and professional service teams on delivery related activities and strategy. : Coordinate with DevOps, CloudOps, developers and support staff to help resolve issues and clarify requirements. : Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions. : Work independently to efficiently and effectively resolve customer and client issues and support team members to meet or exceed required SLAs. : Manage service requests related to domains, Firewalls, DNS and URL redirects. : Document technical information, notes, user guides, etc. for internal or client use. Qualifications Must have Skills: : TRE 6 + Years : Strong understanding of network protocols (HTTP/HTTPS, DNS, TCP/IP). : Proven experience as a CDN Engineer or similar role, with a strong focus on cybersecurity. : In:depth knowledge of Content Delivery Network technologies, including caching, load balancing, and content optimization. : Excellent problem:solving skills and attention to detail. : Strong communication and teamwork abilities. Experience supporting 24/7/365 customer facing applications at enterprise scale. Awareness and experience with cybersecurity tools and practices, such as firewalls, intrusion detection/prevention systems, and encryption. : Proficiency in scripting. : Cloud Technologies: AWS (EC:2. ELB, VPC, ECS, EKS, ElasticCache, RDS, S3, Cloud Formation, Cloud Front, Cloud Watch) stylemargin:bottom:11.0px: : Timezone: Eastern Nice to have, but not required: stylemargin:bottom:11.0px: : NA Education Requirements Bachelor's in computer science or related field