UX Designer Assistant Interview Questions

Interviewer: Good morning/afternoon, thank you for coming in today. Can you start off by telling us a little bit about yourself and what interests you in the role of a UX Designer Assistant?

Candidate: Good morning/afternoon. Thank you for having me here today. I'm an enthusiast of all things UX design and have been studying and practicing it for a few years now. I'm interested in this specific role as I believe it will afford me the opportunity to work with experienced UX designers and learn new skills that can be useful for growing my career.

Interviewer: That sounds great. Based on our job description, we require that our UX Designer Assistant has experience with user research. Could you provide an example of a user research project you have undertaken and the outcome that was achieved?

Candidate: Sure. I had to redesign an online fashion store, and as such, I conducted user research by surveying potential customers, analyzing sales data for the store, and looking at competitor websites. Also, I created user personas to understand the needs of the target audience better. The result of this research was an updated website design that improved customer engagement and sales for the store.

Interviewer: Excellent, thanks for sharing that. What tools are you proficient with regarding wireframing and prototyping, and which do you find most effective?

Candidate: I am proficient in using Adobe XD and Sketch for creating wireframes and prototypes, and of the two, I find Adobe XD to be the most effective.

Interviewer: Great. Tell us about a time when you were faced with a challenging design problem, how you approached it, and the solution you came up with?

Candidate: One of the challenging design problems that I encountered was designing an e-commerce platform for a client who wanted a unique user interface. To solve this, I conducted user-centric design research and gathered customer feedback from various sources, such as direct feedback, user experience testing, and social media sentiment analysis. The outcome was a robust and user-friendly interface that the client was thrilled with.

Interviewer: Excellent, that sounds very thorough. Can you tell us about a time when you collaborated with other teams, such as marketing, data analytics, or product development, and the role you played in their effort?

Candidate: Collaborating with other departments is something that I enjoy doing. In one company, I worked with both the marketing and product development teams, creating mockups and wireframes for promotional campaigns and new product launches. I shared my skills in design, and in response, the team shared their knowledge on the company's customer demographics and the need to ensure our design solutions aligned with those demographics.

Interviewer: Great, thank you. Describe for us, your process when testing design ideas, and what metrics or tools do you use to measure success?

Candidate: When testing design ideas, I usually conduct user testing to get feedback from real users. This is usually done using tools like Usabilityhub or Google Analytics. I also use A/B testing to compare the efficacy of different design solutions. The metrics I use for measuring success include user engagement, conversion rate, and performance.

Interviewer: Excellent. Can you discuss your familiarity and experience with accessibility guidelines and how it can impact the design process?

Candidate: I have some level of familiarity with accessibility guidelines and how they apply in UX designs for people with disabilities. I am also aware that some of the guidelines include color contrast accessibility, the proper use of alt tags and headings for those with screen readers, and the importance of web-page navigation structures, among others.

Interviewer: Great, thank you. Can you provide an example of a project you worked on where you had to design for multiple devices, and how you ensured a consistent user experience across all devices?

Candidate: Yes, I once created an online exam board for a client that was accessible across multiple devices. To establish a consistent user experience, I developed a clear, easy-to-navigate design structure and used responsive design principles to ensure that the platform looked and worked consistently across various devices.

Interviewer: Excellent. Can you share with us your experience in creating storyboards to convey a design concept, and how valuable is it in the overall design process?

Candidate: Storyboards play an important role in communicating a design concept to stakeholders, development teams, or clients. I have used them extensively, as they allow for a visual representation of user scenarios and provide stakeholders with a comprehensive understanding of how users interact with the design solution. This, in turn, helps to identify areas for improvement or enhancement before coding begins.

Interviewer: Good response. Can you describe your process when working with remote teams, and what communication tools do you find most effective?

Candidate: Working with remote teams requires a solid communication strategy to help keep everyone on the same page. I typically use applications like Slack, Asana, and Trello to keep a clear and organized workflow. Additionally, regular video conferences help to build rapport and iron out any issues or conflicts that arise.

Interviewer: Great, thank you. Can you tell us how you stay on top of industry trends and incorporate them into your design work?

Candidate: Staying up to date with industry trends is essential to growing as a UX Designer. I subscribe to blogs, newsletters, and consistently read up on information from design communities. Attending design conferences, watching webinars, and taking online courses also helps broaden my scope of knowledge and incorporate contemporary design approaches in my work.

Interviewer: Excellent. Based on our job description, we require the UX Designer Assistant to have experience designing mobile apps. Please share with us an example of a mobile app project you have worked on and the outcome of the project.

Candidate: Sure, one of the mobile app projects I undertook was for a nonprofit organization that was focused on providing free healthcare services to underprivileged communities. I designed an app interface that helped to simplify and facilitate treatment booking, and leveraged location data to provide information on upcoming health events near the user's area. The outcome was an app that enabled the user to access relevant health services at their convenience.

Interviewer: Great, thanks. Can you share with us what you understand about usability testing, and why it is important in the UX design process?

Candidate: Usability testing refers to evaluating a product's interface design by having users interact with it in a controlled manner, and then gathering feedback based on their interactions. It is an essential component of the UX design process as it provides insight into user behavior, identifies areas of improvement, and helps teams identify ways to optimize the user experience.
Interview: Excellent. Lastly, can you tell us what motivates you in the field of UX Design, and what you hope to accomplish working in this field?
Candidate: The ever-changing landscape of UX design is what motivates me. There is always something new to learn, a new design challenge to tackle, and new solutions to uncover. I hope to continue growing my skills, collaborating with others, and finding better ways to improve the user experience. Ultimately, I want to be a part of creating designs that can solve real-world problems and positively impact people's lives while making a difference in the world.

Interviewer: Great, that's a fantastic answer. Thank you for coming to this interview today, and we appreciate the time you have taken to speak with us. We will be in touch soon.

Candidate: Thank you, it was a pleasure speaking with you, and I look forward to hearing from you soon.

Scenario Questions

1. Scenario: You have been tasked to design a user-friendly mobile app for a new online marketplace. How would you approach this design process?

Candidate Answer: First, I would research the target audience and their needs. Then, I would create user personas and user flows to understand the user journey. From there, I would create wireframes and prototypes to test with users and gather feedback for iterative improvements.

2. Scenario: How would you go about measuring the success of a UX design project?

Candidate Answer: I would use a combination of quantitative and qualitative metrics such as task completion rate, user satisfaction surveys, and user retention rate. These metrics would help determine if the design is effective in meeting the user's needs and achieving the project goals.

3. Scenario: How would you design a search function for a travel booking website?

Candidate Answer: I would start by researching common search queries that users might make such as destination, trip length, budget, and dates. Then, I would create a simple and clear interface with customizable filters to help users refine their search results. The search function should be intuitive and user-friendly, providing relevant and accurate results.

4. Scenario: Can you provide an example of a time when you had to make a design decision that prioritized user needs over aesthetics?

Candidate Answer: In a previous project, I had designed an interactive infographic that was visually stunning but difficult to navigate. After user testing and feedback, I realized that users were struggling to understand the data and the overall purpose of the design. I had to make the hard decision to sacrifice some of the aesthetics to make it easier for users to interact with the infographic.

5. Scenario: How would you design a checkout process for an e-commerce website with a high checkout abandonment rate?

Candidate Answer: I would analyze the current checkout process and identify pain points causing the abandonment rate. Some possible solutions could be simplifying the checkout steps, providing clear shipping and return policies, offering multiple payment options, and minimizing distractions or pop-ups. I would also conduct user testing and gather feedback to continually improve the checkout process.
Sample Numeric Data:
Based on the results of user testing feedback, the task completion rate for the registration process increased from 65% to 90% after implementing the proposed design changes.
Other question specifications:
- Provide an example of a time when you had to work with a difficult stakeholder or team member, and how did you handle the situation?
- How do you ensure that the UX design follows brand guidelines and aligns with the company's mission statement?
- Can you walk me through how you would design a website homepage for a B2B software company?
- Have you ever had to design a product for a non-English speaking audience? If so, how did you approach this challenge?