Description Responsible for providing support for Coinbase customers that submitted complaints through different channels by investigating, troubleshooting and responding to complaints. Lead the charge in swiftly gathering and documenting customer issues and resolutions with unparalleled efficiency. Manage, prioritize, and respond to Tier 2 issues, inquiries, and escalations and resolve complex escalations with minimal guidance, demonstrating your adeptness in leveraging available tools effectively. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Take the reins in providing comprehensive support for consumer complaints across all pillars,, spearheading thorough investigations across all channels and take ownership of processes or act as a Subject Matter Expert (SME) to analyze and understand existing workflows. Identify gaps in processes and propose actionable improvements to enhance efficiency. Proactively lead efforts to streamline operations and boost productivity. Play a key role in shaping and optimizing internal processes for sustainable growth and success. Represents the voice of our customer in proactively driving impactful changes across workflows, policies and tools by succinctly relaying customer feedback in escalations to internal support teams and Complaints leadership. Your expertise will be invaluable as you assist our legal team in researching complex issues concerning customers, expertly analyzing evidence. Showcase your prowess in document organization and management, showcasing your expert-level data handling skills. Harness the power of data to compile compelling visualizations, shedding light on complaint trends and demographic insights. Drive transformative changes across our workflows and policies by relaying invaluable feedback to our internal teams. Command attention and instill confidence as you convey information to audiences at all levels internally and externally . Thrive in a dynamic and fast-paced environment that is constantly evolving, demonstrating flexibility, continuous learning, and a willingness to change direction as per organizational needs. Skills Customer service project management customer experience jira Salesforce Services Cloud cryptocurrency Employee Value Proposition Work for world's largest online cryptocurrency exchange. Job Title: Complaints Analyst Location: Dublin, Ireland Job Type: Contract Trading as TEKsystems. Allegis Group Limited. Level 1, The Chase, Carmanhall Road, Sandyford, Dublin 18, Ireland. No. (phone number removed). TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at (url removed)>To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to (url removed)>We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at (url removed)/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.