Country: Ireland City: Dublin Req ID: About CRH We are CRH, and we are committed to contributing to a more resilient and sustainable built environment. We understand the wider impact our businesses can make in supporting human activity. We continue to do this through the delivery of unique, superior building materials and products for use in road and critical utility infrastructure, commercial building projects and outdoor living solutions. CRH (NYSE: CRH, LSE: CRH) is the leading provider of building materials solutions that build, connect and improve our world. Employing c.78,500 people at c.3,390 operating locations in 28 countries, CRH has market leadership positions in both North America and Europe. As the essential partner for transportation and critical utility infrastructure projects, complex non:residential construction and outdoor living solutions, CRH's unique offering of materials, products and value:added services helps to deliver a more resilient and sustainable built environment. The company is ranked among sector leaders by Environmental, Social and Governance (ESG) rating agencies. A Fortune 500 company, CRH's shares are listed on the NYSE and LSE. Without you noticing our products, we are everywhere you live, work, and relax. Our project portfolio includes some of the most sustainable and cutting:edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre. Learn more about us through the following Link. Position Overview Reporting to the End User Support Services IT Team Lead, the Service Delivery Support Engineer for IT Hardware is responsible for supporting the delivery and ongoing management of all core IT hardware including laptops, mobiles, consumables e.g., monitors etc. This role will support the life:cycle management of IT assets throughout the organisation. The role is also required to update an asset inventory database. This is a role that will assist the End User Services Manager with asset management and related processes. The role may also include planning and scheduling activities. Key Tasks and Responsibilities IT Hardware Management Role: : Support New Starters account creation and Leaver's account suspension/deletion (including AD Account, Email Account, Group Membership etc). : Support with Joiner, Movers and Leaver process and ensuring each staff member has the appropriate IT equipment to work effectively. : Support Desktop/Laptop patching when required. : Manage asset lifecycles, developing and maintaining the asset inventory database. : Assist with the development and maintenance of policies, standards, processes, systems and measurements that enable the organization to manage the IS asset portfolio for risk, cost, control, and compliance and business performance objectives. : Work with all departments in the procurement, deployment, management and expense reporting of IT assets. : Escalate supplier issues to their manager. : Support the disposal of IT hardware assets (Laptops, Mobiles etc.) including securing the disposal certificates. : Support the quarterly treasury laptop rotation for security reasons : laptops are reimaged and updated with latest security stack. : Assist with VC systems including desk:based VC platform and secure call set up : Conduct daily meeting room checks : checking all IT equipment in meeting rooms are working correctly on a daily basis. Key Functional Competencies Role Specific : Minimum 1 : 2 years' experience working on large IT Asset management initiatives. General : Experience providing direct technical support to end users via telephone or e:mail to troubleshoot problems in an efficient and effective manner. : Experience lo