Workplace Technology Manager Location/Office Policy: Central Park, Leopardstown, Dublin 18 / Hybrid (Remote Centric) Are you a subject matter expert in workplace technologies with a proven track record running these technologies at scale ? Do you have a passion for defining and delivering workplace technology excellence within an organisation? Are you driven by leading teams and working within a partner ecosystem to deliver complex environments and emerging technologies ? What is the Role: Reporting to the Head of Enterprise Workplace and Applications, the role holder will lead a team of experienced experts and work with outsource partners to manage and evolve AIB's workplace technology estate which includes virtual and physical desktops, laptops, mobile devices, meeting room technology and productivity and collaboration services. You will be accountable for service excellence across the Banks workplace technologies in conjunction with our partners. You will also be accountable for evolving AIB's workplace technology estate to take advantage of emerging technologies and to continually evolve and improve technology experience for the Bank's workforce. You would be responsible for delivering and evolving business and customer critical customer workplace technology services whilst optimising the resilience and performance of services through infrastructure operation and change activities. Key accountabilities; :Lead and mentor a team of direct reports made up of technical specialists that can work cross functionally, driving clear and consistent communication and inter:departmental leadership providing clarity, direction and fostering excellence in delivery of workplace technology platforms. :Partner with, optimise and enhance relationships with external managed service providers, technology providers, product teams, architects, and other business departments to engineer solutions which deliver optimal outcomes for our colleagues and customers. :Responsibility for the security and resilience of workplace technologies against the backdrop of increasing cyber threats. :Defining the ongoing evolution of AIB's workplace technologies including virtual desktops, laptops, mobile devices, Microsoft 365 as well as underpinning infrastructure platforms and services. :Act as a thought leader and champion for workplace technologies to both shape future technology direction and help guide other stakeholders across the Bank to achieve their required outcomes. :Act as a champion to drive continuous improvement and excellence in cyber security tooling in the organisation, including analysing capability gaps and evolving toolsets to meet new threats and requirements. :Act as a coordination and escalation lead for troubleshooting, and incident/problem escalation related to workplace technology within AIB, including the oversight and close engagement with third party teams where they are responsible for supporting technologies. :Providing leadership, oversight and technical security direction and support in the event of cyber related activities or incidents. :Collaborate with Leadership, Architecture, Design, Regulatory, Partner and Business teams to ensure correct design, development and implementation of workplace technology solutions. Minimum Criteria; 1. Excellent knowledge of workplace over a minimum of 8 years related career experience : ideally in a financial or regulated entity. 2. A minimum of 5 years leadership experience leading and developing technical staff and cross:functional teams with a record of successfully designing and driving change, setting priorities and executing plans. 3. Demonstrated experience in the establishment of standards and practices pertaining to the management of workplace technologies including technical configuration, security, service integrity and service res