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Account Development Manager Job Description

Job Title: Account Development Manager

Overview/Summary of the role:

As an Account Development Manager, you will be responsible for building and maintaining relationships with existing and potential customers to help the business increase its revenue and profits. You will be in charge of identifying new business opportunities, creating strategies to pursue them, and collaborating with various teams to achieve these objectives.

Responsibilities and Duties:

• Develop and implement strategic plans to identify potential clients and generate new business opportunities
• Build and maintain relationships with key client contacts to learn about their needs and challenges
• Plan and conduct sales presentations, demos, and meetings to showcase the company's products and services
• Collaborate with internal teams, including marketing, product development, and customer support, to deliver a comprehensive solution that fits the client's needs
• Utilize various sales tools and techniques, including direct sales calls, email, LinkedIn, and social selling to generate leads and close deals
• Work cross-functionally to provide customer feedback, market insights, and product enhancements to ensure that the company is continuously improving its products and services
• Develop and maintain a clear understanding of the company's offerings, competition, industry trends, and best practices
• Negotiate contracts and close deals, ensuring that all parties are aligned with expectations and requirements
• Manage a pipeline of opportunities and maintain accurate records in the CRM to provide data-driven insights and reports to the sales leadership team

Qualifications and Skills:

Hard Skills:
• Proven experience in sales, account management, or business development
• Exceptional oral and written communication skills, with the ability to articulate complex ideas in a clear and concise manner
• Strong problem-solving and critical thinking skills, with a customer-centric mindset
• Proficient in using CRM systems and other sales tools (e.g., LinkedIn, Salesforce, HubSpot)
• Adept at handling multiple projects and priorities simultaneously
• Knowledgeable in the use of analytics to optimize sales strategies and track performance

Soft Skills:
• Strong interpersonal and relationship-building skills
• A high level of emotional intelligence, with the ability to relate to others and empathize with clients and prospects
• A self-starter with a growth mindset, who is proactive in seeking out new challenges
• Positive attitude, resilience, and persistence in the face of challenges

Education and Experience:

• Bachelor's degree in Business Administration, Marketing, Sales, or other relevant fields (Masters's degree preferred)
• Minimum of 5 years of relevant work experience in sales, account management, or business development
• Proven track record of managing and growing a sales pipeline from lead generation to closing deals
• Experience working in a B2B SaaS or technology company is a plus.

Licensing (if applicable):
There is no specific license required for an Account Development Manager. However, some industries may require specific certifications or licenses such as a real estate license for a property management company or a broker's license for a financial services company.

Typical Employers:
Account Development Managers can work in a variety of industries such as technology, healthcare, finance, consumer goods, and more. Some of the typical employers include software companies, healthcare providers, financial institutions, startups, and retail companies.

Work Environment:
Account Development Managers typically work in an office environment and may travel to meet clients or attend conferences. They may also work remotely, especially during the pandemic. The job may require long hours and flexible schedules to accommodate clients in different time zones.

Career Pathways (leading to this position and next positions):
To become an Account Development Manager, one typically begins by working in a sales-related role such as a sales representative or account executive. After gaining experience and demonstrating sales success, one can move into an Account Development Manager position. From this position, individuals can advance into roles such as Sales Manager, Director of Sales, or Business Development Manager.

Job Growth Trend (USA and Global):
According to the Bureau of Labor Statistics (BLS), the employment of Sales Managers is projected to grow by 5% from 2019 to 2029, about as fast as the average for all occupations. However, the demand for Account Development Managers varies by industry and region. In the technology industry, for example, there is a high demand for Account Development Managers, driven by the need to increase sales and customer retention. The global demand for Account Development Managers is also increasing due to the growth of international trade and global sales opportunities.

Career Satisfaction:
As an Account Development Manager, individuals generally experience high job satisfaction due to the challenges and excitement of developing and maintaining client relationships, achieving sales goals, and contributing to the growth and success of the company.

Related Job Positions:
Other related job positions to an Account Development Manager include Sales Manager, Business Development Manager, Account Manager, Customer Success Manager, and Sales Representative.

Connected People:
An Account Development Manager interacts with a variety of positions, including Business Development Managers, Sales Managers, Marketing Managers, Customer Support Representatives, and Senior Leadership Team Members.

Average Salary:
In the United States, an Account Development Manager earns an average salary of $64,000 per year. In the United Kingdom, the average salary is £33,000 per year. In Germany, the average salary is €47,000 per year. In India, the average salary is ₹481,000 per year. In Brazil, the average salary is R$57,000 per year.

Benefits Package:
Common benefits packages for Account Development Managers include medical and dental insurance, retirement savings plans, paid time off, performance-based bonuses, and opportunities for professional development and growth.

Schedule and Hours Required:
Account Development Managers typically work full-time, with schedules that may require some flexibility to accommodate client meetings and sales events. The position may also require occasional travel to meet with clients and attend industry conferences.

Level of Autonomy:
As an Account Development Manager, you will have a moderate level of autonomy. While you will work closely with your team members to achieve shared goals, you will also have the responsibility to manage your own workload and make independent decisions. You should be able to work effectively under limited supervision, take ownership of your work and be able to demonstrate initiative.

Opportunities for Professional Development and Advancement:
As an Account Development Manager, there are numerous opportunities for professional development and advancement. You can gain further experience in sales and marketing, or progress to a higher-level role such as Account Manager or Sales Manager. Additionally, you can develop new skills and knowledge, and attend conferences or training sessions to remain up-to-date on industry trends.

Specialized Skills or Knowledge Required:
To be successful in this role, you should possess excellent communication skills, be highly organized and detail-oriented. You must also have excellent interpersonal skills, as you will regularly interact with clients, team members, and other stakeholders. Additionally, you should have experience in sales, account management or business development, and have a deep understanding of the customer acquisition and retention process.

Physical Demands:
This role does not require any significant physical demands.

Tools and Technologies Used:
As an Account Development Manager, you will need to use various tools and technologies to perform your job duties. Some common tools and technologies used include customer relationship management (CRM) software, sales forecasting and pipeline management tools, email marketing platforms, and social media management software. You should also be proficient in using Microsoft Office software such as Word, Excel, and PowerPoint.

Work Style:
An Account Development Manager must possess excellent communication and critical thinking skills. The individual should be able to work independently, set priorities, and manage their time effectively. The role demands someone who is proactive, resilient, and able to think creatively. The manager should demonstrate proficiency in working with data and possess a results-driven approach.

Working Conditions:
The job of an Account Development Manager can be demanding with long hours and tight deadlines. The manager must develop a strong work ethic and be dedicated to achieving their targets. They should be comfortable working with technology and possess skills that enable them to work in a digital environment effectively.

Team Size and Structure:
Account Development Managers often work in sales teams or customer service groups. They may report directly to the Sales Manager. The size of the team varies with the company's size, and the manager often works with cross-functional teams within the organization.

Collaboration and Communication Requirements:
Account Development Managers liaise with clients and colleagues regularly. They must have excellent communication skills and a customer-centric approach. They should be able to convey information accurately and efficiently while maintaining a professional demeanour. The role also requires collaboration with other departments, including marketing, IT, and product development teams.

Cultural Fit and Company Values:
Account Development Managers represent their company to external stakeholders, and therefore they must be aligned with the company's values and culture. The ideal candidate should possess a passion for the company's products/services and be enthusiastic while delivering excellent customer service. They should uphold the company's policies and demonstrate an ethical approach to their work.