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Facilities Assistant Job Description

Job Title: Facilities Assistant

Overview/Summary of the role:
The Facilities Assistant is responsible for ensuring that the buildings and facilities of an organization are maintained properly. This includes the upkeep of all physical spaces, equipment, and utilities to meet health and safety protocols. The role requires a combination of technical knowledge, practical skills, and customer service orientation.

Responsibilities and Duties:
- Conduct daily inspections of the buildings, facilities, and equipment to identify any issues that may require maintenance or repair.
- Schedule and coordinate regular cleaning, servicing, and repair of equipment such as HVAC systems, lighting, plumbing, and other building systems.
- Perform basic maintenance tasks such as changing light bulbs, unclogging drains, repairing fixtures, and painting.
- Respond promptly to requests for assistance from staff and ensure that all issues are resolved quickly and satisfactorily.
- Develop and implement preventative maintenance programs to ensure that facilities are in good working condition at all times.
- Manage relationships with vendors and contractors to ensure the delivery of high-quality services and materials at reasonable prices.
- Maintain accurate records of maintenance tasks, repairs, and service requests.
- Ensure that all safety and health protocols are followed in the management of facilities.

Qualifications and Skills:

Hard Skills:
- Knowledge of building codes, safety regulations, and maintenance procedures.
- Familiarity with HVAC systems, plumbing, electrical systems, and other building equipment.
- Ability to diagnose and fix basic maintenance problems.
- Strong organizational skills to manage schedules, records, and inspections.

Soft Skills:
- Excellent communication skills to coordinate with staff, vendors, and contractors.
- Customer service orientation to respond promptly to requests for assistance.
- Good analytical skills to identify potential problems and develop solutions.
- Attention to detail to ensure that all maintenance tasks are completed accurately and efficiently.

Education and Experience:

- High school diploma or equivalent.
- At least one year of experience in building maintenance or related field.

- Certification or diploma in building maintenance or related field.
- Previous experience in a similar role in a complex organization.

Licensing (if applicable):
There are no specific licensing requirements for a Facilities Assistant. However, certain skills such as knowledge of safety regulations, building codes, and fire safety may be required in certain organizations.

Typical Employers:
Facilities Assistants work in a variety of settings such as schools, hospitals, government buildings, sports arenas, commercial buildings, or industrial plants. The typical employers for Facilities Assistants include corporate offices, property management companies, schools and universities, healthcare facilities, retail and hospitality industries, and federal, state, or local government organizations.

Work Environment:
Facilities Assistants work in a physical or office environment where they assist in maintaining safe and efficient facilities. They interact with building tenants, vendors, and outside agencies, and may be required to work on weekends or evenings. The work can be physically demanding, requiring lifting, pushing, and pulling of equipment and supplies.

Career Pathways (both leading to this position and next positions):
The entry-level position for those interested in a Facilities Assistant career path is typically a high school diploma or equivalent. From there, an individual can move up to become a Facilities Manager or Assistant Facilities Manager with increasing responsibility and supervisory duties. Other pathways include becoming a Project Manager or a Maintenance Manager in charge of specific projects or departments related to facility management.

Job Growth Trend (USA and Global):
According to the U.S. Bureau of Labor Statistics, employment of facilities management jobs, including Facilities Assistants, is projected to grow 6 percent from 2019 to 2029, faster than the average for all occupations. As companies continue to expand and relocate, the need for maintaining and upgrading facilities will continue to grow. Additionally, the rise of smart buildings, sustainable practices, and energy efficiency will create new opportunities for facilities management professionals globally.

Career Satisfaction:
Facilities assistants have reported an overall job satisfaction level of moderate to high, according to online job review websites. Many individuals in this role find satisfaction in knowing that they are contributing to the smooth operations of a company or organization. They also appreciate the variety in their responsibilities and the problem-solving aspect of the job.

Related Job Positions:
Related job positions include facilities manager, maintenance worker, janitorial staff, and groundskeeper. These roles may have similar responsibilities or work within the same department.

Connected People:
Facilities assistants typically work closely with other members of the facilities management team, including supervisors, managers, and other support staff. They may also interact with various departments within an organization or external vendors and contractors.

Average Salary:
The average annual salary for facilities assistants varies by location. According to Glassdoor, the average salary in the United States is $36,000 per year, while in the United Kingdom it is £20,000 per year. In Germany, facilities assistants can expect an average salary of €31,000 per year and in India, the average salary is Rs 200,000 per year. In Brazil, the average annual salary is R$27,000.

Benefits Package:
Benefits packages for facilities assistants vary depending on the company and location. However, typical benefits include healthcare, paid time off, retirement plans, and employee discounts.

Schedule and Hours Required:
Facilities assistants typically work full-time schedules during traditional business hours. In some cases, they may be required to work evenings, weekends, or holidays to accommodate the needs of the organization. Overtime may also be required during busy periods or emergencies.

Level of Autonomy:

Facilities assistants typically work under the supervision of a facilities manager or supervisor. They are given specific tasks to complete and are expected to follow established procedures and guidelines to ensure the proper maintenance and operation of facilities. However, facilities assistants may also be expected to use their initiative and problem-solving skills to identify and address issues that arise.

Opportunities for Professional Development and Advancement:

Facilities assistants may have opportunities for professional development and advancement through on-the-job training or continued education in facilities management or a related field. As they gain experience and skills, they may be promoted to more senior positions within the facilities department. Some may even choose to pursue certification as a facility manager or other related field to advance their career.

Specialized Skills or Knowledge Required:

Facilities assistants should have strong communication skills, be proficient in basic computer software programs, and be able to work independently as part of a team. Additionally, they should have knowledge in basic electrical, plumbing, and mechanical systems, as well as knowledge of building codes and safety regulations.

Physical Demands:

Facilities assistants should be able to lift and move heavy objects, such as furniture or equipment, and also be able to stand or walk for extended periods of time. They may also be required to work in cramped or awkward spaces, such as crawl spaces or attics.

Tools and Technologies Used:

Facilities assistants may use a variety of tools and technologies in their work, such as hand tools, power tools, and specialized equipment to maintain and repair building systems. They may also use computer software programs to manage work orders, inventory or inspection data, and equipment maintenance schedules.

Work Style: The Facilities Assistant must possess a proactive and solution-oriented work style in order to manage multiple tasks and priorities in a fast-paced environment. They must also have a strong attention to detail and organizational skills to ensure that tasks are completed accurately and efficiently.

Working Conditions: Facilities Assistants may work outdoors or indoors depending on their duties. They may be required to lift heavy objects, move furniture or equipment, or spend long periods of time standing or walking. They may also work in environments where there are various safety hazards, so safety precautions must be taken.

Team Size and Structure: Facilities Assistants may work independently or as part of a larger team, depending on the size of the organization. They may work under the supervision of a Facilities Manager or Director, or they may report directly to another department such as Operations or HR.

Collaboration and Communication Requirements: Facilities Assistants must have good communication skills and be able to effectively communicate with their team and other departments within the organization. They must also be able to collaborate with others to ensure that facilities-related tasks are completed efficiently and effectively.

Cultural Fit and Company Values: Facilities Assistants must be aligned with the company's values and cultural expectations. They must have a service-oriented mindset and be committed to providing a safe, secure, and comfortable workplace for all employees. They should also be proactive in identifying opportunities for improvement and making suggestions to enhance the facilities' operations.