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IT Assistant Coordinator Job Description

Job Title: IT Assistant Coordinator

Overview/Summary of the role:
The IT Assistant Coordinator assists the IT coordinator in managing the daily operations of the IT department. They handle technical issues related to computers, software, and hardware. They provide technical support to end-users and ensure that all IT equipment is functioning correctly.

Responsibilities and Duties:
- Assist in managing the daily operations of the IT department
- Install, configure and maintain computer hardware, software, and network devices
- Troubleshoot technical issues related to computers, software, and hardware
- Provide technical support to end-users
- Ensure that all IT equipment is functional, secure and up-to-date
- Manage backup and recovery procedures for all data and systems
- Manage and monitor network security, firewalls and anti-virus systems
- Maintain inventory of all hardware, software licenses and user accounts
- Assist in the development and implementation of IT policies and procedures

Qualifications and Skills:

Hard skills:
- Experience in computer hardware and software troubleshooting and maintenance
- Knowledge of Microsoft Windows and Apple Mac OS
- Knowledge of networking concepts and technologies
- Experience with network security, firewalls and anti-virus systems
- Knowledge of backup and recovery procedures and systems

Soft skills:
- Good interpersonal and communication skills
- Ability to work effectively in a team
- Attention to detail and accuracy
- Ability to maintain confidentiality
- Organizational skills and ability to multitask

Education and Experience:

- High School Diploma or equivalent
- At least 1 year of experience in IT support

- Associate or Bachelor's degree in computer science or related field
- Certifications in relevant IT fields (e.g. CompTIA A+, Network+, Security+)

Licensing (if applicable):
Typically, no specific licensing is required for IT Assistant Coordinator positions. However, certain certifications such as CompTIA A+ certification, Microsoft Certified Solutions Associate (MCSA), or Cisco Certified Network Associate (CCNA) are highly recommended and can help with career advancement.

Typical Employers:
IT Assistant Coordinators can work in a variety of industries such as healthcare, education, finance, government, and technology. They may be employed by companies of varying sizes, including multinational corporations, small businesses, and non-profit organizations.

Work Environment:
IT Assistant Coordinators generally work full-time in an office environment, but they may also work remotely depending on the job requirements. They may need to work outside of normal business hours to provide technical support to clients or to perform system updates and maintenance.

Career Pathways:
The most common career pathway for an IT Assistant Coordinator is to become an IT Coordinator or IT Manager with more responsibilities and managerial duties. Alternatively, they may choose to specialize in a particular area such as network administration or cybersecurity.

Job Growth Trend (USA and Global):
According to the Bureau of Labor Statistics, employment of computer and information technology occupations is projected to grow 11 percent from 2019 to 2029, which is much faster than the average for all occupations. The demand for IT professionals is driven by the increasing reliance on technology in today's modern workplace. This growth trend is expected to continue globally as technology continues to advance and become more integrated into different industries.

Career Satisfaction:

As an IT Assistant Coordinator, job satisfaction can be high when you are able to fulfill your duties competently and efficiently. The role requires a unique set of technical and organizational skills, which can be personally fulfilling for those who excel in these areas. Additionally, the advancements of technology mean that there is always something new to learn, giving you new challenges and opportunities for growth.

Related Job Positions:

Here are some related job positions to an IT Assistant Coordinator:
- IT Coordinator
- Technical Assistant
- IT Support Specialist
- Network Administrator
- IT Project Manager
- Systems Analyst

Connected People:

As an IT Assistant Coordinator, you'll be working primarily with other members of the IT department, including IT Managers, Network Administrators, and Technical Support Specialists. You will also interact with staff from other departments who require IT assistance.

Average Salary:

The average salary for an IT Assistant Coordinator varies depending on location. According to Glassdoor, the average annual salary for this role in the United States is $60,000. In the UK, it is £23,000. In Germany, it is €33,000. In India, it is ₹302,000. In Brazil, it is R$29,000.

Benefits Package:

Employers typically offer a range of benefits packages to their IT Assistant Coordinators, including medical, dental, and vision insurance, paid time off, sick leave, and retirement savings plans. Some may also offer employee discounts, professional development opportunities, and work-life balance benefits.

Schedule and Hours Required:

The typical schedule for an IT Assistant Coordinator is full-time, with standard office hours (9 am to 5 pm, Monday to Friday). However, some companies may require their IT Assistant Coordinators to be available to work outside of these hours, such as during system upgrades or emergency IT situations. Some may also offer the option to work remotely.

Level of Autonomy:
As an IT Assistant Coordinator, you may work under the supervision of an IT Coordinator or IT Manager. However, depending on the size of the organization, you may also be responsible for managing your own tasks and projects. You will need to be able to prioritize work, manage your time effectively, and make decisions independently while adhering to organizational policies and procedures.

Opportunities for Professional Development and Advancement:
IT Assistant Coordinators may have opportunities for professional development and advancement in the IT department. As you gain experience, you may be able to take on more responsibilities, such as managing a team or overseeing larger-scale projects. Additionally, you may have opportunities to pursue certifications or additional training courses to expand your knowledge and skills in specific areas of IT.

Specialized Skills or Knowledge Required:
In addition to general IT skills, IT Assistant Coordinators should have knowledge of computer hardware, software, and networking fundamentals. You should also be familiar with common business applications, such as Microsoft Office, and have basic troubleshooting skills. Some specialized knowledge may be required depending on the specific IT needs of the organization, such as knowledge of specific programming languages or experience with cloud computing.

Physical Demands:
IT Assistant Coordinator roles typically have minimal physical demands, as most work is done at a desk or computer workstation. However, you may need to lift and move computer equipment or other technology as needed.

Tools and Technologies Used:
IT Assistant Coordinators use a variety of tools and technologies, including computer hardware and software, networking equipment, mobile devices, and cloud-based applications. You should be familiar with common productivity tools, such as Microsoft Office and Google Suite, and have experience with various operating systems and software applications. You should also be comfortable using remote access tools and troubleshooting software issues. Additionally, you may need to use project management software or collaboration tools to manage your work and communicate with team members.

Work Style:
As an IT Assistant Coordinator, an individual should be highly organized and able to handle multitasking in a fast-paced environment. Attention to detail and accuracy is critical when dealing with technical support tasks. Being proactive, taking initiative, and showing flexibility in tasks and work schedules is highly desirable. The ability to work under minimum supervision is necessary for success in this role.

Working Conditions:
IT Assistant Coordinators will typically work in an office environment, working mostly on a computer. The position may sometimes require standing, walking, or working on-site to rectify issues. Overtime and weekends are possible to meet project deadlines and manage crisis/emergency situations.

Team Size and Structure:
The IT Assistant Coordinator position functions in a team setting, and the individual is expected to have the ability to interact effectively with other members of the team. However, this position may require the individual to work independently to complete tasks. The IT Assistant Coordinator may report to a more senior IT Coordinator or IT Manager.

Collaboration and Communication Requirements:
An IT Assistant Coordinator must be able to communicate and collaborate effectively with other IT personnel, including Technical support staff, programmers, and other team members. The individual should also possess excellent customer service and communication skills, interacting with staff, user support teams, and other stakeholders. The IT Assistant Coordinator must also be able to explain technical concepts to non-technical personnel.

Cultural Fit and Company Values:
Successful IT Assistant Coordinators value teamwork, transparency, dependability, and accountability. They show a passion for technology and innovation and are highly motivated to keep up with emerging trends in the field. They are respectful of diversity in the workplace, open to feedback, and continuously aim to improve their skills and knowledge.