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IT Coordinator Assistant Job Description

Job Title: IT Coordinator Assistant

Overview/Summary of Role:
The IT Coordinator Assistant provides technical support and assistance to the IT Coordinator in the development, implementation, maintenance, and upgrading of information technology systems and services. They assist with the coordination and tracking of IT projects, helpdesk support, and user training.

Responsibilities and Duties:
- Assist the IT Coordinator in planning and implementing IT projects, including hardware and software upgrades and installations
- Provide technical support to staff for desktops, laptops, printers, and other IT equipment
- Troubleshoot and resolve hardware and software issues
- Maintain inventory of IT assets, including software and hardware licenses, and order necessary supplies when needed
- Assist with the setup, configuration, and maintenance of servers, networks, and other IT systems
- Assist in the development and implementation of IT policies and procedures
- Provide user training for new software or equipment
- Support the IT helpdesk by logging and resolving support tickets
- Assist with the coordination of IT-related events and meetings
- Maintain documentation and records of IT equipment and services

Qualifications and Skills:
Hard Skills:
- Knowledge of computer hardware, software, and networking
- Ability to troubleshoot and resolve technical issues
- Experience with desktop support and helpdesk operations
- Understanding of IT security and data protection measures
- Knowledge of software and hardware inventory management
- Proficiency in Microsoft Office Suite and other common software applications
- Familiarity with Active Directory, Exchange, and other enterprise IT systems

Soft Skills:
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to work independently and as part of a team
- Attention to detail and accuracy
- Strong organizational and time management skills
- Customer service orientation

Education and Experience:
- High school diploma or equivalent
- 1-2 years of experience in IT support or related field

- Associate or Bachelor's degree in Information Technology or related field
- Certification in CompTIA A+, Network+, or similar IT certification

Licensing (if applicable):
Depending on the specific role and responsibilities of the IT Coordinator Assistant, certain certifications or licenses may be required. For example, if the assistant is responsible for managing network security, they may be required to hold a Certified Information Systems Security Professional (CISSP) certification.

Typical Employers:
IT Coordinator Assistants can work in a variety of industries, including technology, healthcare, finance, education, government, and more. Some typical employers may include large corporations, small businesses, non-profits, and public sector agencies.

Work Environment:
The work environment for an IT Coordinator Assistant can vary widely depending on the employer and specific responsibilities. This may include working in an office setting, a data center, or remotely from home. Some may work standard 9-5 hours, while others may need to be available outside of regular business hours for on-call support.

Career Pathways (leading to this position and next positions):
To become an IT Coordinator Assistant, one may start with a degree in computer science, information technology, or a related field, as well as relevant work experience or certifications. Previous work as a help desk technician, network administrator, or IT support specialist may also help prepare one for this role. From here, one may advance to a position such as IT Coordinator, Network Administrator, or Information Systems Manager.

Job Growth Trend (USA and Global):
According to the Bureau of Labor Statistics, employment in computer and information technology occupations is projected to grow 11 percent from 2019 to 2029, much faster than the average for all occupations. The increasing reliance on technology in various industries is a key driver of this growth. The global job growth trend is also expected to be positive given the increasing digitization of businesses and society as a whole.

Career Satisfaction:
As an IT Coordinator Assistant, you will have the opportunity to work with an experienced IT team and participate in various technical projects. With a strong commitment to learning and developing new skills, you can expect to find satisfaction in helping to implement and maintain IT systems that support the success of the organization. Many IT Coordinator Assistants feel fulfilled by their ability to troubleshoot and resolve technical issues, as well as their ability to assist colleagues in improving their technical skills.

Related Job Positions:
Some related job positions to IT Coordinator Assistant include IT Support Specialist, IT Helpdesk Technician, IT Specialist, Network Administrator, System Administrator, and IT Project Coordinator.

Connected People:
As an IT Coordinator Assistant, you will be working closely with other members of the IT team, including the IT Manager, Network and System Administrators, and Helpdesk Technicians. You may also interact with employees in other departments, providing technical support and assistance as needed.

Average Salary:
The average salary for an IT Coordinator Assistant varies depending on the country. In the United States, the average salary is $46,000 per year. In the United Kingdom, the average salary is £21,000 per year. In Germany, the average salary is €35,000 per year. In India, the average salary is ₹272,000 per year. In Brazil, the average salary is R$47,000 per year.

Benefits Package:
The benefits package for an IT Coordinator Assistant varies depending on the organization. Generally, this position includes medical, dental, and vision insurance, as well as paid time off and retirement savings plans. Some organizations may also offer tuition reimbursement and professional development opportunities.

Schedule and Hours Required:
The schedule and hours required for an IT Coordinator Assistant vary depending on the organization. Some organizations may require their IT Coordinator Assistant to work standard business hours, while others may require them to work shifts or overtime as needed. As an IT Coordinator Assistant, you may also be required to be on-call during non-business hours to provide technical support as needed.

Level of Autonomy:
As an IT Coordinator Assistant, you will have a moderate level of autonomy. You will be required to work independently to complete tasks assigned to you by the IT Coordinator or IT Manager. However, your work will be supervised, and you will be expected to report progress and identify any issues that arise. You may also collaborate with other members of the IT team or other departments within the organization.

Opportunities for Professional Development and Advancement:
As an IT Coordinator Assistant, there are many opportunities for professional development and advancement. You can gain experience and knowledge through on-the-job training, attending workshops and conferences, and pursuing certifications in relevant areas such as cybersecurity or cloud computing. You can also advance your career by taking on more responsibilities or pursuing higher positions within the IT department.

Specialized Skills or Knowledge Required:
To be successful as an IT Coordinator Assistant, you should have knowledge of computer hardware and software, operating systems, networking, and cybersecurity. You should be able to troubleshoot and solve basic technical problems, and have experience using common tools such as Microsoft Office and help desk software. Experience in project management, customer service, and communication skills are also essential for this role.

Physical Demands:
The physical demands for an IT Coordinator Assistant are generally low. You will be working in an office setting, using a computer for extended periods of time. You may need to lift and move equipment occasionally, but this will be infrequent.

Tools and Technologies Used:
As an IT Coordinator Assistant, you will be using a variety of tools and technologies, including computer hardware and software, networking equipment, and help desk software. You may also need to use specialized software for specific tasks, and should be comfortable learning new technologies as they become available. Strong computer skills are essential for this role.

Work Style:

As an IT Coordinator Assistant, you will need to have a strong work ethic, be a self-starter, and able to multitask with ease. You must be detail oriented, able to prioritize tasks, and adaptable to changing priorities. You should also be able to work well under pressure, adhere to deadlines, and willing to putting in extra time and effort when necessary.

Working Conditions:

IT Coordinator Assistants are based in an office environment and typically work standard business hours. However, you may need to work extended hours, weekends, or be on call to ensure that the IT systems are running efficiently. You may also be required to perform some physical tasks, such as lifting or moving equipment.

Team Size and Structure:

As an IT Coordinator Assistant, you will likely report to an IT Coordinator or IT Manager. Depending on the size of the organization, you may work as part of a team of IT support personnel or be the sole support member. Additionally, you may collaborate with other departments, such as software development or data management teams.

Collaboration and Communication Requirements:

You will need to have excellent communication and interpersonal skills to work effectively as an IT Coordinator Assistant. You will often act as a liaison between end-users and IT staff, requiring you to be able to communicate technical concepts in everyday language. You should also be able to work collaboratively with other teams and departments.

Cultural Fit and Company Values:

Your alignment with the company's culture and values is essential as an IT Coordinator Assistant. You will be representing the organization and should be able to embody its values, demonstrate its culture, and work well with all stakeholders. You should be proactive, solution-oriented, and able to adapt to the company's vision and mission.