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IT Manager Coordinator Job Description

Job Title: IT Manager Coordinator

Overview/Summary of the Role:
The IT Manager Coordinator is responsible for overseeing the daily operations of an organization's IT department. They perform a variety of functions, which include managing and coordinating IT staff, communicating with end-users, analyzing and troubleshooting IT issues, and implementing overall IT strategy. Additionally, as a liaison between technical and non-technical staff, IT Manager Coordinators must be able to effectively communicate complex technical concepts to a non-IT audience.

Responsibilities and Duties:
- Coordinate and manage the day-to-day activities of the IT department to ensure all tasks are completed on time and within budget
- Provide technical guidance and support to IT staff, end-users, and the management team
- Develop and oversee comprehensive IT policies and procedures for the organization
- Ensure the organization's data and systems are secure and protected from cyber threats
- Stay up-to-date with new technologies, trends, and tools within the IT field
- Analyze data and systems to identify potential problems, and then recommend and implement solutions
- Develop and implement disaster recovery plans and backup procedures, ensuring continuity of operations in the event of a disaster
- Monitor and maintain operational performance and reliability of systems, networks, and IT infrastructure
- Ensure appropriate Service Level Agreements (SLAs) are maintained for all IT services

Qualifications and Skills:

Hard Skills:
- Strong knowledge of IT systems, infrastructure, and emerging technologies
- Proficient with IT methodologies, techniques, and frameworks such as ITIL, Agile, DevOps, etc.
- Experience with networking, databases, operating systems, and cloud computing
- Familiarity with cybersecurity practices and procedures
- Excellent problem-solving and analytical skills

Soft Skills:
- Strong leadership and interpersonal skills
- Excellent communication skills, both written and verbal
- Ability to work under pressure and manage multiple tasks and projects simultaneously
- Strong organizational and time management skills
- Ability to work independently and as part of a team

Education and Experience:

- Bachelor's degree in Computer Science, Information Systems, or a related field
- Minimum of 5 years of experience working in IT operations and management
- Experience in IT project management

- Master's degree in a related field
- Certifications such as PMP, ITIL, CISSP, CCNA, etc.

Licensing (if applicable):
Licensing requirements for IT Manager Coordinators vary depending on the specific industry and job requirements. However, some organizations may require IT Manager Coordinators to hold certifications, such as CompTIA Project+, Certified Associate in Project Management (CAPM), or ITIL Foundation certification.

Typical Employers:
IT Manager Coordinators are hired by organizations of all sizes and types, including government agencies, corporations, public and private universities, and non-profit organizations. They may also work for consulting firms that provide IT support services to other companies.

Work Environment:
IT Manager Coordinators work in office settings and may sometimes work remotely. They often work long hours, especially when deadlines or major projects are approaching. They may also be required to be on call or work outside of regular business hours to provide IT support.

Career Pathways (both leading to this position and next positions):
To become an IT Manager Coordinator, individuals typically have a bachelor's or master's degree in computer science, information technology, or a related field. They may also have several years of experience working in IT-related roles, such as network administrator, systems analyst, or software developer. Next-level positions may include IT Manager, IT Director, Chief Technology Officer (CTO), or Chief Information Officer (CIO).

Job Growth Trend (USA and Global):
According to the U.S. Bureau of Labor Statistics, employment for computer and information systems managers (which includes IT Manager Coordinators) is projected to grow 10% from 2019 to 2029, much faster than the average for all occupations. This growth is driven by the need for organizations to upgrade their IT systems and infrastructure to remain competitive. Globally, the job growth trend for IT Manager Coordinators is also positive, as technology continues to advance and become more integral to business operations.

Career Satisfaction:
IT Manager Coordinators generally report high levels of job satisfaction due to the critical nature of their work and the impact they have on the overall success of the business. They are required to be knowledgeable about the latest technology and market trends, which can be challenging but also provides great opportunities for growth and advancement.

Related Job Positions:
- IT Project Manager
- IT Coordinator
- Information Systems Manager
- Technical Support Manager
- IT Operations Manager

Connected People:
IT Manager Coordinators work closely with a variety of individuals and teams including IT professionals, company executives, project teams, vendors, and other stakeholders. They must be able to communicate effectively and manage relationships with a diverse group of people.

Average Salary:
- USA: $92,000
- UK: £47,000
- Germany: €69,000
- India: 12 lakhs INR
- Brazil: R$ 130,000

Benefits Package:
In addition to their salary, IT Manager Coordinators often receive a comprehensive benefits package that may include health insurance, retirement plans, paid time off, and professional development opportunities.

Schedule and Hours Required:
IT Manager Coordinators typically work full-time, with standard office hours. However, they may need to work longer hours or be on call outside of regular business hours to ensure that systems are running smoothly and to address emergencies as they arise.

Level of Autonomy:

As an IT Manager Coordinator, you would typically have a high level of autonomy. You would be responsible for overseeing the day-to-day operations of the IT department and ensuring that all IT-related projects and initiatives are completed on time and within budget. You would also be responsible for managing and coordinating the work of IT staff and contractors, and for ensuring that they are working effectively and efficiently.

Opportunities for Professional Development and Advancement:

As an IT Manager Coordinator, there are many opportunities for professional development and advancement. You could pursue additional certifications and training to expand your knowledge and skills in areas such as project management, IT strategy and planning, and cybersecurity. You could also seek out opportunities for advancement within your organization, such as moving into a higher-level management position or taking on additional responsibilities in the areas of IT planning or strategy.

Specialized Skills or Knowledge Required:

To be successful as an IT Manager Coordinator, you would need to have a strong background in IT and a deep understanding of the technologies and systems used in your organization. You would also need to have excellent project management skills, as well as the ability to communicate effectively with stakeholders at all levels of the organization. Additionally, you would need to be able to manage and motivate a team of IT professionals, and to ensure that all IT-related work is completed on time and within budget.

Physical Demands:

There are typically no significant physical demands associated with working as an IT Manager Coordinator. However, you may need to spend long periods of time sitting at a desk or computer, and you may need to be available to work outside of normal business hours on occasion.

Tools and Technologies Used:

As an IT Manager Coordinator, you would need to be familiar with a wide range of tools and technologies used in your organization, including hardware and software systems, databases, networking protocols, cybersecurity tools, and more. You would also need to be proficient in project management software, as well as in common productivity tools such as Microsoft Office.

Work Style:

As an IT Manager Coordinator, you will need to be highly organized and detail-oriented. You will be responsible for overseeing projects and ensuring that all team members are meeting their deadlines and delivering high-quality work. You should be able to manage your time effectively, prioritize tasks, and work efficiently in a fast-paced environment. You should also be a problem solver and be able to think creatively to come up with solutions to complex problems.

Working Conditions:

As an IT Manager Coordinator, you will likely work in an office environment. You may be required to work long hours or weekends to meet project deadlines. You may also need to be available outside of regular business hours for IT emergencies that require your attention.

Team Size and Structure:

The size and structure of your IT team will depend on the size and complexity of the organization you work for. You may be responsible for managing a team of a few IT professionals or a large team spread across different departments or locations. You will need to work closely with other department heads, such as the HR manager and the CFO, to ensure that the IT team is aligned with the company's overall goals and objectives.

Collaboration and Communication Requirements:

As an IT Manager Coordinator, you will need to communicate effectively with your team members, other department heads, and external vendors. You should be able to communicate complex technical concepts in a clear and concise manner that non-technical stakeholders can understand. You should also be comfortable using collaboration tools and software to work with team members who are geographically dispersed.

Cultural Fit and Company Values:

To succeed as an IT Manager Coordinator, you should be aligned with the company's values and culture. You should be able to contribute to a positive work environment and be committed to delivering high-quality work that aligns with the company's vision and mission. You should also be able to work collaboratively with others and be open to feedback and constructive criticism.