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IT Operations Coordinator Job Description

Job Title: IT Operations Coordinator

Overview/Summary of the Role:

The IT Operations Coordinator is responsible for ensuring the smooth functioning of an organization's IT systems and infrastructure, including hardware, software, and networks. The role involves coordinating and overseeing the day-to-day operations of the IT department to ensure that services meet the needs of the organization, clients and customers. This position may also involve liaising with third-party vendors and service providers, as well as providing technical support and troubleshooting assistance to internal staff.

Responsibilities and Duties:

- Develop and maintain system documentation, including procedures, policies, and standards.
- Monitor and manage the organization's IT systems, ensuring a high level of uptime and availability.
- Provide technical support to internal staff on hardware, software, and network issues.
- Coordinate with external vendors and service providers to ensure the timely and effective resolution of IT-related issues.
- Develop and implement security measures to protect the organization's systems and data from unauthorized access.
- Participate in the planning and implementation of new IT projects, initiatives and upgrades.
- Manage backup and disaster recovery processes to ensure data and system availability in case of disruption.
- Maintain up to date knowledge of emerging technologies, tools and solutions relevant to IT Operations and the organization.

Qualifications and Skills:

Hard Skills:
- Strong technical aptitude and problem-solving skills.
- Knowledge of networking protocols and network security.
- Proficient in Microsoft Office and other productivity tools.
- Experience with database management systems, such as SQL or Oracle.
- Knowledge of Cloud environments such as Azure, AWS, or Google Cloud.

Soft Skills:
- Excellent interpersonal and communication skills.
- Ability to work independently and proactively identify and resolve issues.
- Strong organizational and project management abilities.
- Attention to detail and accuracy.

Education and Experience:

- Bachelor's degree in Computer Science or Information Systems, or equivalent industry experience.
- 3-5 years of experience in an IT Operations role with a strong aptitude for technical problem-solving, troubleshooting and escalation.

- IT certification in areas such as ITIL, CompTIA, or Microsoft.
- Experience with managing IT infrastructure, Cloud operations, and managing external vendors.
- Experience in project management or IT service management frameworks such as Agile, SCRUM or ITIL.

Licensing (if applicable):
The IT Operations Coordinator position typically does not require any licensing, but certain certifications in IT Operations, project management, or ITIL (Information Technology Infrastructure Library) may be preferred by employers.

Typical Employers:
IT Operations Coordinators can work in a variety of industries such as technology, finance, healthcare, and education. Some of the typical employers for this position may include software companies, consulting firms, government agencies, hospitals, and universities.

Work Environment:
The work environment for IT Operations Coordinators can vary depending on the employer and industry. They may work in an office setting or in a data center. IT Operations Coordinators may work alone or as part of a team. The position may require after-hours or weekend work in order to perform system maintenance or upgrades.

Career Pathways (both leading to this position and next positions):
IT Operations Coordinators typically start their career in entry-level positions in IT such as Help Desk Support or Technical Support. To become an IT Operations Coordinator, a candidate typically needs several years of experience in IT operations or a related field. The next level of position for IT Operations Coordinators may be an IT Operations Manager, IT Project Manager, or IT Director.

Job Growth Trend (USA and Global):
According to the US Bureau of Labor Statistics, employment of computer and information technology occupations is projected to grow 11 percent from 2019 to 2029, much faster than the average for all occupations. As technology continues to advance, IT Operations Coordinators will be in demand to help organizations maintain their systems and infrastructure. The job growth trend for IT Operations Coordinators is expected to be strong both in the US and globally.

Career Satisfaction:
Overall, IT Operations Coordinators tend to report high levels of career satisfaction. They enjoy the challenges and variety of tasks involved in the role, as well as the opportunity to work with a diverse range of technologies and systems. Additionally, the role provides good opportunities for career growth and development.

Related Job Positions:
Some related job positions to IT Operations Coordinator include: IT Operations Manager, IT Operations Analyst, IT Support Specialist, Network Operations Center (NOC) Analyst, Desktop Support Engineer, and Infrastructure Engineer.

Connected People (positions that would be interacting with):
The IT Operations Coordinator would frequently interact with IT support staff, network administrators, system administrators, software engineers, database administrators, and various other technical personnel. Additionally, IT Operations Coordinators may also need to work closely with business stakeholders, such as project managers, senior executives, and end-users.

Average Salary (USA, UK, Germany, India, Brazil):
In the United States, the average salary for an IT Operations Coordinator is $59,375 per year. In the United Kingdom, the average salary is £30,000 per year. In Germany, the average salary is €39,297 per year. In India, the average salary is Rs 375,000 per year. In Brazil, the average salary is R$65,050 per year.

Benefits Package:
Benefits packages for IT Operations Coordinators can vary widely depending on the employer. However, typical benefits might include health insurance, dental and vision insurance, retirement plans, paid time off, and education and training opportunities.

Schedule and Hours Required:
The schedule and hours required for an IT Operations Coordinator can also vary depending on the employer. Some IT Operations Coordinators might work a traditional 9-to-5 schedule, while others may need to work evenings, weekends, or on-call shifts. The workload can also vary depending on the size of the organization and the complexity of its IT systems.

Level of Autonomy:

As an IT Operations Coordinator, you may work independently or as part of a team. However, you will be expected to take ownership of assigned tasks and projects, work efficiently and be proactive in reaching goals. You may have to work under tight deadlines and prioritize your workload. You will also be responsible for communicating with team members, superiors and stakeholders regularly to keep them updated on project statuses.

Opportunities for Professional Development and Advancement:

As the IT industry is constantly evolving, there is high demand for IT professionals to have specialized knowledge and up-to-date skills. As an IT Operations Coordinator, you will have opportunities for continuous professional development to stay up-to-date with the latest technological advancements in the industry. You may be provided with training and development programs by your employer, and can also choose to pursue industry certifications to enhance your knowledge and skills. With experience and acquired knowledge, you can advance to higher positions within the organization, such as IT Manager or Director.

Specialized Skills or Knowledge Required:

To be successful as an IT Operations Coordinator, you should have a solid understanding of computer systems, networks, and databases. You should possess experience in managing IT projects, coordinating teams, and working with customers. You should have strong problem-solving skills and the ability to troubleshoot technical issues. Additionally, strong communication skills are essential, as you will frequently interact with other teams and departments from different organization levels.

Physical Demands:

The job of an IT Operations Coordinator does not have significant physical demands. Most of the work is performed on a computer, so there will be considerable time spent sitting at a desk. However, there may be some work required in server rooms or other areas where some physical movement is required.

Tools and Technologies Used:

As an IT Operations Coordinator, you will work with tools such as network monitoring and management software, ticketing systems, remote access software, and virtualization technologies. You will also use productivity software, such as Microsoft Office suite, and project management software like JIRA, Trello, or Asana. Additionally, you may use open-source tools like Nagios, Zabbix or Prometheus. It is important to be up-to-date and familiar with new advancements, tools, and technologies introduced to the IT Industry.

Work Style:
IT operations coordinators are often required to work in a fast-paced and demanding environment where they need to manage several tasks simultaneously. They should be able to prioritize their work effectively, meet deadlines, and multitask when necessary. They should also be detail-oriented and proactive in their approach to work. An ability to work independently and with minimal supervision is often required.

Working Conditions:
IT operations coordinators typically work in an office environment with little to no physical labor required. They may, however, be required to work long hours, including evenings, weekends, and holidays, to ensure that systems are functioning optimally at all times.

Team Size and Structure:
The size and structure of the team that an IT operations coordinator works with can vary significantly depending on the organization. They may work as part of a small team, with a few other IT professionals, or as part of a large team with many specialized professionals. They may also work in collaboration with other departments within the organization, such as the legal or finance team, to plan and implement IT projects.

Collaboration and Communication Requirements:
As IT operations coordinators will be required to work closely with other IT staff members and other departments within the organization, strong communication and collaboration skills are essential. They should be able to articulate complex IT concepts in a clear and concise manner to non-technical team members. They should also be able to effectively communicate with external vendors, software companies, and other stakeholders as and when needed.

Cultural Fit and Company Values:
IT operations coordinators should be in alignment with the organization's culture and values. They should have a willingness to learn, collaborate, and adapt to changing technologies and processes. They should also have a good understanding of corporate governance, ethics, and compliance requirements. A strong work ethic, attention to detail, and a proactive approach are qualities that are typically valued in most organizations.