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IT Support Engineer Assistant Manager Job Description

Job Title: IT Support Engineer Assistant Manager

Overview/Summary of the Role:
The IT Support Engineer Assistant Manager will be responsible for assisting the IT Support Manager in various IT operations, including hardware and software support, network and server administration, and user training. The role requires good communication skills and the ability to work with other departments to ensure smooth functioning of the IT infrastructure.

Responsibilities and Duties:
- Assist the IT Support Manager in providing hardware and software support to end-users.
- Ensure that all support requests are properly documented and resolved in a timely manner.
- Perform routine network and server maintenance tasks such as updates and backups.
- Assist in the procurement and installation of new hardware and software.
- Assist in the design and implementation of IT projects.
- Provide user training and helpdesk support to end-users.
- Document network and system architectures processes.

Qualifications and Skills:

Hard Skills:
- Good understanding of network protocols, hardware, and software configuration.
- Knowledge of server administration, system security, and data backup and recovery.
- Familiarity with Active Directory, Group Policy Management, and Exchange Server.
- Skilled in troubleshooting IT problems and in the use of remote support tools.
- Advanced experience with Microsoft Office and Windows operating systems.

Soft Skills:
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and able to work well under pressure.
- Ability to manage time effectively and prioritize tasks.
- Ability to work well in a team environment.
- Good critical thinking skills.
- Customer-oriented mindset, with a focus on quick resolution and customer satisfaction.

Education and Experience:

- Bachelor's degree in Computer Science or related field.
- Minimum 2 years of experience in IT support or related field.

- Industry-specific certifications (CompTIA A+, Network+, Security+) or certification in Microsoft technologies such as MCSA or MCSE.
- IT project management experience or exposure to ITIL frameworks.


There are no specific licenses required for the role of an IT Support Engineer Assistant Manager, however, having certifications in relevant areas such as Cisco or Microsoft can be beneficial. Some employers may also require a degree in computer science or a related field.

Typical Employers:

IT Support Engineer Assistant Managers may find job opportunities in almost any industry that utilizes computer technology, including businesses of all sizes, government agencies, and non-profit organizations. Some typical employers may include technology consulting firms, software companies, and financial institutions.

Work Environment:

IT Support Engineer Assistant Managers usually work in office or computer lab environments, where they are responsible for supervising a team of support engineers. They may also be required to work on-call to respond to emergencies or to ensure the smooth operation of systems outside of typical business hours.

Career Pathways:

Individuals interested in pursuing a career as an IT Support Engineer Assistant Manager should have a bachelor's degree in computer science, computer engineering, or a related field. Prior work experience in technical support or related areas would also be beneficial. From this position, individuals may progress to a position as an IT Support Manager or an IT Director.

Job Growth Trend:

According to the US Bureau of Labor Statistics, employment of computer and information technology occupations is projected to grow 11 percent from 2019 to 2029, much faster than the average for all occupations. This growth is driven by an increased demand for technology services within all industries. On a global level, the demand for IT professionals is expected to continue to grow, particularly in developing countries as they expand their technology infrastructure.

Career Satisfaction:
IT Support Engineer Assistant Managers typically report high levels of job satisfaction due to the opportunity for growth and advancement within the technology field. They enjoy being able to solve complex problems and provide solutions to IT issues across multiple departments.

Related Job Positions:
Positions related to IT Support Engineer Assistant Manager include IT Support Technician, IT Manager, IT Project Manager, Network Administrator, and Technical Support Specialist.

Connected People:
IT Support Engineer Assistant Managers work closely with other technical staff, management teams, and end-users across various departments or teams. They may also work with vendors, service providers, and external partners to deliver IT services and support.

Average Salary:
In the United States, the average salary for IT Support Engineer Assistant Managers is around $77,000 per year. In the United Kingdom, the average salary is around £25,000 per year. In Germany, the average salary is around €50,000 per year. In India, the average salary is around ₹ 515,000 per year, and in Brazil, the average salary is around R$ 87,000 per year. However, these salaries may vary depending on the organization size, experience, and location.

Benefits Package:
Typical benefits packages for IT Support Engineer Assistant Managers may include health insurance, dental insurance, retirement benefits such as 401(k), paid time off (PTO) days, and stock options or equity.

Schedule and Hours Required:
IT Support Engineer Assistant Managers generally work a standard 40-hour workweek, although some organizations may require overtime or on-call work to support IT systems outside of regular business hours. Remote work options may also be available depending on the company policies.

Level of Autonomy:
As an IT Support Engineer Assistant Manager, you will be expected to work with minimal supervision and take an independent approach when solving complex problems. You must be able to make decisions and prioritize tasks effectively while ensuring that service level agreements (SLAs) are met. Additionally, you should be able to handle multiple projects simultaneously and delegate tasks to support staff as necessary.

Opportunities for Professional Development and Advancement:
Working as an IT Support Engineer Assistant Manager provides opportunities for professional development and advancement. You can improve your skills by obtaining relevant certifications or attending industry conferences and workshops. As you gain more experience in your role, you may be promoted to IT Support Engineer Manager or another managerial position.

Specialized Skills or Knowledge Required:
To work as an IT Support Engineer Assistant Manager, you should have strong problem-solving and organizational skills. You must be familiar with various operating systems, software, and hardware components. Additionally, you should possess excellent communication skills to effectively communicate with customers, staff, and superiors.

Physical Demands:
There is typically no significant physical demand for this role. However, you may be required to lift lightweight equipment, perform minor diagnostics, and make basic repairs.

Tools and Technologies Used:
As an IT Support Engineer Assistant Manager, you will use various tools and technologies to diagnose and solve technical issues. These may include hardware and software diagnostic tools, network monitoring systems, remote access applications, and customer support software. Additionally, you must be familiar with ticketing systems and project management tools. You should be able to work with multiple platforms, such as Windows, Mac, and Linux.

Work Style:

An IT support engineer assistant manager should have a methodical and organized work style. They must be able to manage their workload effectively and prioritize tasks based on urgency and importance. They should also possess excellent problem-solving skills and be able to work well under pressure to find a solution quickly. They should be detail-oriented and analytical, capable of understanding complex technical issues and providing a structured approach to resolving them.

Working Conditions:

IT support engineer assistant managers typically work in an office environment, where they spend most of their workday sitting and working on a computer. They may also need to spend time in server rooms or other technical areas, which can be noisy and require protective gear. IT support engineer assistant managers may also be required to provide support outside of normal business hours or work on an on-call basis.

Team Size and Structure:

An IT support engineer assistant manager typically works in a team environment and may oversee a team of junior IT support engineers. They should have excellent leadership skills and be able to delegate tasks effectively. They should also have strong communication skills, allowing them to communicate clearly with their team and senior management.

Collaboration and Communication Requirements:

IT support engineer assistant managers must possess excellent communication skills, both written and verbal. They should be comfortable communicating with technical and non-technical staff at all levels of the organization. They should also be able to collaborate effectively with other departments, including software development, network engineering, and project management.

Cultural Fit and Company Values:

IT support engineer assistant managers should have a strong sense of the company's values and ideals. They should share the company's commitment to teamwork, customer service, and continuous improvement. They should also have a positive attitude towards change and be adaptable to new technologies and processes. They should be respectful of others and have a commitment to diversity and inclusion.