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IT Support Manager Assistant Job Description

Job Title: IT Support Manager Assistant

Overview/Summary of the Role:
This role includes providing technical support, managing and troubleshooting IT infrastructure, and providing effective solutions to assist the IT Support Manager.

Responsibilities and Duties:
- Provide assistance to IT Support Manager in managing technical support team
- Troubleshoot and resolve technical issues including software, hardware, networking and other IT related issues
- Collaborate with cross-functional teams to provide timely and responsive IT support
- Maintain IT infrastructure and ensure all systems are up-to-date, secured and running efficiently
- Maintain inventory of hardware and software assets, and ensure all are properly licensed
- Provide training and guidance to new hires for IT related matters
- Monitor and ensure compliance with IT policies, procedures and guidelines
- Research and implement new technologies and software to improve IT infrastructure and systems

Qualifications and Skills:
Hard Skills:
- Ability to diagnose, troubleshoot and resolve technical issues
- Knowledge of troubleshooting techniques for software, hardware, and networking issues
- Knowledge of IT Infrastructure such as servers, network protocols, operating systems, storage, and security
- Excellent problem-solving abilities
- Knowledge of patch management, anti-virus/anti-malware, and backups
- Ability to work in a fast-paced environment and manage critical situations efficiently
- Excellent organizational and time management skills.

Soft Skills:
- Excellent written and verbal communication skills, especially in translating technical information into layman's terms
- Ability to work collaboratively and independently
- Excellent customer service skills and ability to work with people of different backgrounds and levels
- Ability to prioritize and manage multiple tasks concurrently
- Strong analytical and critical thinking skills.

Education and Experience:
- A degree in Computer Science or IT related field is required
- Minimum of 2-3 years experience in IT support or equivalent
- Experience with IT infrastructure management, system administration, and troubleshooting
- Industry certification such as CompTIA A+ or Network+ is a plus.

Licensing (if applicable):
Generally, no specific license is required for an IT Support Manager Assistant. However, having relevant certifications such as CompTIA A+, Network+, Security+, etc. can give an edge in the job market and help in career growth.

Typical Employers:
IT support manager assistants can work in a wide variety of industries such as healthcare, education, finance, government, technology, etc. They can work in companies of all sizes, from small businesses to multinational corporations.

Work Environment:
The work environment of an IT support manager assistant can vary depending on the employer. They typically work in an office environment and regularly collaborate with their colleagues to complete tasks. They are also expected to provide on-site support, which may require standing or lifting computer equipment.

Career Pathways (both leading to this position and next positions):
To become an IT support manager assistant, one generally needs a degree in computer science or a related field. Additionally, experience in customer service or technical support can be helpful.
After working as an IT support manager assistant, one could move on to an IT support manager or a more specialized role such as a network engineer, security specialist, or systems administrator.

Job Growth Trend (USA and Global):
According to the US Bureau of Labor Statistics, the job outlook for computer support specialists (including IT support manager assistants) is expected to grow 8% from 2019-2029, which is faster than the average for all occupations. The demand for technical support services is expected to increase as organizations continue to expand their technological capabilities. The job growth trend globally also looks positive, particularly in developing countries where IT infrastructure is expanding.

Career Satisfaction:
As an IT Support Manager Assistant, the career satisfaction can be very high. You will have the opportunity to work in a dynamic environment, learn new skills and technologies, and help people solve their IT issues. You will be an integral part of the IT team, and your contributions will help ensure that the company’s IT infrastructure is running smoothly. The job can be challenging at times, but the reward comes in the form of job satisfaction and opportunities for career growth.

Related Job Positions:
Some related job positions include IT Support Specialist, IT Helpdesk Technician, IT Support Analyst, Technical Support Engineer, and IT Service Desk Manager. These positions require similar skills and qualifications, and they all play a crucial role in maintaining the company’s IT infrastructure.

Connected People:
As an IT Support Manager Assistant, you will interact with various people in the company, including IT professionals, departmental managers, and end-users. You will work closely with the IT team, providing support to end-users and troubleshooting IT issues. In addition, you will collaborate with other departments to ensure that the company’s IT infrastructure meets the needs of the business.

Average Salary:
The average salary for an IT Support Manager Assistant varies based on location. In the USA, the average salary is $47,517 per year, in the UK, it is £27,450 per year, in Germany, it is €39,830 per year, in India, it is ₹347,524 per year, and in Brazil, it is R$42,224 per year.

Benefits Package:
IT Support Manager Assistant typically receive a comprehensive benefits package, including health insurance, dental insurance, vision insurance, 401(k) plan, paid time off, and other perks. The exact benefits package will depend on the company’s policies and the location of the position.

Schedule and Hours Required:
The schedule and hours required for an IT Support Manager Assistant will vary depending on the company’s policies and the location of the position. Typically, the position requires working normal business hours, although there may be some evening or weekend work required to complete projects or respond to emergencies. The position may also require being on call or working overtime to troubleshoot IT issues outside of normal business hours.

Level of Autonomy:
As an IT Support Manager Assistant, you will operate under the direction and supervision of the IT Support Manager. However, you may be required to work independently on routine tasks related to troubleshooting, hardware and software installations, and user support. You will also be responsible for performing administrative tasks such as documentation, reporting, and communications with other teams and stakeholders.

Opportunities for Professional Development and Advancement:
The role of IT Support Manager Assistant offers abundant opportunities for professional development and advancement in the field of IT support. You can leverage your experience and skills to upgrade your position to IT Support Manager or other related positions. To advance in your career, you may need to gain certifications, attend training programs, or pursue higher education in relevant fields.

Specialized Skills or Knowledge Required:
To be eligible for the role of IT Support Manager Assistant, you will need to have a bachelor's degree in computer science or information technology. You should possess expertise in hardware and software troubleshooting, network administration, and IT security. You should also have good communication skills, the ability to work under pressure, and a problem-solving mindset.

Physical Demands:
The role of an IT Support Manager Assistant is predominantly sedentary, requiring you to work at a desk, operate a computer, and perform other related tasks that involve prolonged sitting. However, you may occasionally need to physically install and maintain IT equipment or perform other physical tasks related to the job.

Tools and Technologies Used:
IT Support Manager Assistant uses a vast array of tools and technologies to perform their duties. These include diagnostic software, network management software, operating systems, virtualization technologies, and hardware tools such as pliers, screwdrivers, and other hardware installation equipment. You should also be familiar with Microsoft Office applications or other similar software tools used for documentation and communication purposes.

Work Style:
The IT Support Manager Assistant should have excellent organizational and time management skills. They must have the ability to work under pressure and prioritize tasks effectively. They need to be detail-oriented and have strong problem-solving and analytical skills. The IT Support Manager Assistant must also possess excellent communication and interpersonal skills to communicate with team members, clients, and stakeholders.

Working Conditions:
The IT Support Manager Assistant is required to work in an office environment with the standard working hours of 9-5, Monday to Friday. Occasionally, they may be required to work late evenings or weekends for project implementations or urgent customer support needs.

Team Size and Structure:
The IT Support Manager Assistant reports to the IT Support Manager and typically works closely with other IT support staff. The size of the team can vary depending on the size of the company and its IT needs. A small company may have two or three people in the IT support team while a large company may have a team consisting of multiple IT support technicians and lead.

Collaboration and Communication Requirements:
The IT Support Manager Assistant must collaborate effectively with other members of the IT support team as well as with clients and stakeholders to ensure timely, effective support delivery. They must be able to communicate technical information to people with limited technical background and excellent interpersonal and relationship management skills.

Cultural Fit and Company Values:
The IT Support Manager Assistant must possess the company's culture and values, including a commitment to excellence, teamwork, collaboration, and continuous learning. They must be able to adapt quickly to a constantly changing environment and possess a positive and proactive attitude towards achieving their goals.