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Operations Analyst Manager Job Description

Job Title: Operations Analyst Manager

Overview/Summary of the Role:
An Operations Analyst Manager is accountable for identifying, analyzing, and implementing process improvements procedures that enhance operational efficiency, optimize the use of available resources, mitigate risk, and boost profitability. They are responsible for leading, managing, and supervising a team of operations analysts, ensuring that established procedures are followed in meeting customer demands, ensuring compliance with regulatory requirements and achieving organizational objectives.

Responsibilities and Duties:
- Manage and supervise a team of operations analysts to ensure they are meeting set targets and objectives.
- Evaluate departmental systems and processes and recommend improvements that will increase overall efficiency, profitability, and productivity.
- Develop and implement effective policies and procedures that ensure compliance with regulatory requirements, risk management objectives and meet customer needs.
- Collaborate with business units to identify and analyze operational challenges, recommend effective solutions, and provide support to address day-to-day challenges.
- Identify and analyze operational and financial data to develop and maintain standard and ad hoc reports.
- Responsible for providing leadership in initiating, planning, and implementing operational and technical projects.
- Monitor the operational metrics against service level agreements and propose appropriate initiatives to enhance them.
- Maintain an updated knowledge of industry best practices and trends to provide innovative solutions to the organization.
- Perform tactical research, evaluation, and deployment of tools, methods, and processes that will align with the company's vision, mission, and objectives.

Qualifications and Skills:

Hard Skills:
- Strong data analysis and management skills
- Advanced knowledge of Microsoft Excel and other reporting tools
- Experience in process design and improvement
- Knowledge of project management methodology and techniques
- Knowledge of regulatory requirements pertaining to the company's industry
- Strong analytic and problem-solving skills
- Knowledge of customer service principles

Soft Skills:
- Excellent communication and interpersonal skills
- Ability to delegate and supervise team members effectively
- Ability to work under pressure and to tight deadlines
- Ability to provide innovative solutions to complex problems
- Excellent organizational and time management skills
- Strong leadership and team-building skills
- Ability to adapt to changing environments and new opportunities

Education and Experience:

- A Bachelor's degree in Business Administration, Finance, Economics or related field.
- A minimum of 5 years of experience in operations management, process improvement, or related field.
- A minimum of 2 years of experience in a supervisory or management role.

- A Master's degree in Business Administration, Finance, Economics or another related field.
- A professional certification such as Six-Sigma, Project Management Professional (PMP), or Certified Business Process Professional (CBPP).
- Experience working in a regulated environment.

Licensing (if applicable):
There are no specific licensing requirements for an Operations Analyst Manager position. However, some employers may require candidates to hold certifications in relevant areas such as project management or business analysis.

Typical Employers:
Operations Analyst Managers can work in a variety of industries, including finance, healthcare, technology, and manufacturing. They may be employed by large corporations, small and medium-sized enterprises (SMEs), government agencies, consulting firms, or non-profit organizations.

Work Environment:
Operations Analyst Managers typically work in office environments and may collaborate with cross-functional teams. They may be required to work under tight deadlines, handle competing priorities, and manage multiple stakeholders. The work may involve some travel, depending on the employer and scope of the position.

Career Pathways (both leading to this position and next positions):
To become an Operations Analyst Manager, candidates typically need a bachelor's degree or higher in a business-related field such as accounting, finance, or operations management. Some employers may also require candidates to have several years of experience in a related role, such as operations analyst, business analyst or project manager.

The next level of career progression for Operations Analyst Managers could be a Director or Vice President of Operations, Chief Operating Officer (COO), or Chief Executive Officer (CEO) positions. Alternatively, Operations Analyst Managers could transition into a consulting role or pursue additional education in fields such as data analytics, supply chain management, or organizational leadership.

Job Growth Trend (USA and Global):
According to the United States Bureau of Labor Statistics, employment of operations research analysts (which includes operations analysts) is projected to grow by 25 percent from 2019 to 2029, which is much faster than the average for all occupations. This growth is driven by the increased use of data and analytics in business decision-making. The job growth trend for Operations Analyst Managers is expected to be similar globally, as more organizations seek to optimize their operations and reduce costs.

Career Satisfaction:
Operations Analyst Managers generally report a high level of job satisfaction. In this role, professionals have the opportunity to lead a team of operations analysts, solve complex problems, and make a positive impact within their organization.

Related Job Positions:
1. Operations Analyst
2. Project Manager
3. Operations Manager
4. Business Analyst
5. Financial Analyst

Connected People:
1. Senior Leadership Team
2. IT Professionals
3. Finance Department Personnel
4. Marketing and Sales Teams
5. Human Resources Representatives

Average Salary:
USA: $101,000 per year
UK: £45,000 per year
Germany: €60,000 per year
India: ₹1,800,000 per year
Brazil: R$95,000 per year

Benefits Package:
Operations Analyst Managers may receive benefits such as health insurance, retirement plans, paid time off, and bonuses. Exact benefits packages vary depending on the employing organization.

Schedule and Hours Required:
Operations Analyst Managers typically work a standard 40-hour workweek, but additional hours may be required during periods of high project workload or tight deadlines. Some organizations offer flexible work arrangements or the option to work remotely.

Level of Autonomy:
As an Operations Analyst Manager, you will work under the supervision of the Operations Director or Chief Operating Officer. You will have to take initiative and make crucial decisions, but you will always have to report to your superiors when it comes to making significant changes. You will also have to work in collaboration with other managers and department heads to achieve your goals.

Opportunities for Professional Development and Advancement:
As an Operations Analyst Manager, you will have numerous opportunities for professional development and advancement. You will gain experience and skills in areas such as supply chain management, logistics, finance, project management, IT, and leadership. You can advance to higher positions such as Senior Operations Analyst Manager or Operations Director. You can also pursue continuing education and certifications to enhance your qualifications.

Specialized Skills or Knowledge Required:
As an Operations Analyst Manager, you will need to have experience in operations management, data analysis, project management, and leadership. You will also need to have specialized knowledge of business operations, supply chain management, financial analysis, and technology. Proficiency in Microsoft Excel and other data analysis tools is also essential.

Physical Demands:
The role of an Operations Analyst Manager is primarily sedentary, and you will work in a typical office setting. However, you may need to travel to onsite locations, participate in inspections, and perform operational assessments.

Tools and Technologies Used:
As an Operations Analyst Manager, you will use a variety of tools and technologies, including data analysis software such as Excel, Tableau, Power BI, or Access. You will also use project management software such as Asana, Trello, or JIRA, and communication tools such as Microsoft Teams or Slack. You may also be required to use specialized operations management software depending on the company's operations.

Work Style:
As an Operations Analyst Manager, the work style is usually analytical and strategic. This requires a great deal of critical thinking, problem-solving, and decision-making. Typically, the role involves analyzing large sets of data, identifying trends, and presenting insights to senior management. The Operations Analyst Manager must be detail-oriented, organized, and have excellent time management skills to manage multiple projects simultaneously.

Working Conditions:
The working conditions for this role may vary depending on the industry and size of the organization. The Operations Analyst Manager may work in an office setting or remotely. Additionally, the job may require occasional travel, especially if the business is multinational.

Team Size and Structure:
The size and structure of the team can be unique to each organization. The Operations Analyst Manager typically manages a team of analysts and may report to a senior executive. The team size may vary based on the scope of the organization's operations.

Collaboration and Communication Requirements:
The Operations Analyst Manager must collaborate with many departments within the organization, including finance, marketing, and sales. Good communication is critical for managing expectations and ensuring that all areas of the business are aligned. In addition, the Operations Analyst Manager must present findings and recommendations to senior management.

Cultural Fit and Company Values:
Cultural fit and company values are essential for the Operations Analyst Manager role. The candidate should align well with the organization's principles and philosophies. An Operations Analyst Manager may work in multiple departments, so good interpersonal skills are vital. The ideal candidate should be adaptable, open-minded, and able to handle constructive criticism.