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Operations Assistant Manager Job Description

Job Title: Operations Assistant Manager

Overview/Summary of the role: The Operations Assistant Manager is responsible for supporting the daily operations of a business or organization. This role includes overseeing various departments, managing employees, monitoring inventory levels, and developing efficient systems and processes.

Responsibilities and Duties:
- Ensure efficient and effective production, inventory management and quality control
- Provide leadership, guidance, and support to staff in ensuring operational adherence.
- Monitor employee performance and provide regular feedback to team members.
- Train new hires and provide ongoing training to ensure staff is up-to-date with company policies and procedures.
- Coordinate with different departments to ensure seamless communication across the business.
- Analyze data to identify opportunities for optimization of the operation.
- Develop and implement policies and procedures for better operational efficiency.
- Maintain accurate records and prepare periodic reports on performance metrics.
- Resolve customer issues and complaints in a timely and professional manner.
- Develop and maintain relationships with vendors and suppliers.
- Ensure compliance with regulatory standards and guidelines.

Qualifications and Skills:

Hard skills:
- Proven experience in operations management or similar role.
- Demonstrated understanding of inventory management, quality control process and production management.
- Knowledge of different aspects of operation services, software and hardware.
- In-depth understanding of project management tools and techniques.
- Strong analytical and problem-solving skills.
- Great communication and coordination skills.
- Experience with budgeting and financial management.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Soft skills:
- Natural leader with a strong sense of urgency and a passion for delivering excellent service.
- Ability to multitask and work under tight timelines.
- Strong team player with exceptional communication and interpersonal skills.
- Detail-oriented with excellent organizational skills.
- Self-motivated with a proactive approach to problem-solving.
- Collaborative and adaptable to change.

Education and Experience:

- Bachelor’s degree in Business Administration, Operations Management or related field.
- Minimum of 3 years of experience in operational management or similar role.
- Demonstrated experience in management or leadership positions.

- Master’s degree in relevant field or professional certification.
- Experience in Manufacturing, high-tech or fast-paced retail or service environment.
- Continuous education or certification in relevant fields.

Licensing (if applicable):
Depending on the industry and the specific tasks involved, some Operations Assistant Manager roles may require specific licenses or certifications. For example, in the hospitality industry, an Operations Assistant Manager may be required to have a food handling certificate or a liquor license.

Typical Employers:
Operations Assistant Managers can be employed in a variety of industries, including retail, manufacturing, hospitality, healthcare, and finance. Some of the typical employers include large corporations, small and medium-sized enterprises, government agencies, and non-profit organizations.

Work Environment:
The work environment for Operations Assistant Managers can vary based on the industry or company in which they work. They may work in an office setting, a manufacturing plant, or a retail store. They may also be required to travel to different locations, attend meetings, or supervise operations at various sites.

Career Pathways (both leading to this position and next positions):
The pathway to becoming an Operations Assistant Manager can vary depending on the industry and the company. Some Operations Assistant Managers may have worked their way up from entry-level positions within the company, while others may have relevant education and experience in a related field. Some potential career pathways include:

- Entry-level positions such as administrative assistants, customer service representatives, or production associates.
- Operations Coordinator or Operations Analyst positions that focus on analyzing data and improving processes.
- Supervisory roles such as Shift Supervisor or Team Lead.
- Operations Manager or General Manager roles with more overall responsibility for the company's operations.

Job Growth Trend (USA and Global):
According to the Bureau of Labor Statistics (BLS), employment of administrative service managers, which includes Operations Assistant Managers, is projected to grow 6 percent from 2019 to 2029, which is about as fast as the average for all occupations. This growth is due to the increasing demand for administrative services and the need for efficient operations in all industries. Globally, there is also a growing demand for Operations Assistant Managers as companies seek to improve efficiency, reduce costs, and streamline processes.

Career Satisfaction:
According to PayScale, the career satisfaction of an Operations Assistant Manager is rated at 4 out of 5. The position offers a challenging and dynamic work environment, broad exposure to various operational functions, and opportunities for advancement.

Related Job Positions:
Some related job positions to an Operations Assistant Manager include:
- Operations Manager
- Project Manager
- Supply Chain Manager
- Logistics Coordinator
- Operations Coordinator

Connected People:
As an Operations Assistant Manager, one would be interacting with various departments and personnel, including:
- Operations Manager
- Accounting and Finance
- Human Resources
- Logistics and Supply Chain
- Customer Service
- IT Department

Average Salary:
The average salary of an Operations Assistant Manager varies significantly across different countries. Here's a breakdown of the average annual salary in different parts of the world:
- USA: $50,000
- UK: £29,500
- Germany: €41,500
- India: ₹440,000
- Brazil: R$91,000

Benefits Package:
The benefits package may vary depending on the company and location. However, it typically includes health, dental, and vision insurance, paid time off, retirement savings plans, and employee discounts.

Schedule and Hours Required:
An Operations Assistant Manager usually works a full-time schedule of 40 hours per week. However, there may be occasions where overtime is required to meet deadlines. Additionally, some companies may require the Operations Assistant Manager to be available for emergency calls outside of business hours.

Level of Autonomy:
The Operations Assistant Manager is expected to work under the direction of the Operations Manager. However, they may have to work independently in the manager's absence or when delegated certain tasks. The assistant manager should have a good understanding of the company's policies and procedures and be able to make decisions accordingly.

Opportunities for Professional Development and Advancement:
The Operations Assistant Manager position offers opportunities for growth and advancement within the company. The assistant manager is expected to undertake training and development programs to improve their managerial and leadership skills. Additionally, the assistant manager has the chance to move up to the Operations Manager position if they show exceptional performance.

Specialized Skills or Knowledge Required:
To excel in the position of Operations Assistant Manager, one should possess excellent organizational, communication, and interpersonal skills. They should have a good knowledge of inventory management, cost control and reduction, and sales growth strategies. Additionally, they should have a good understanding of industry regulations, safety requirements, and financial analysis.

Physical Demands:
The Operations Assistant Manager position may require some physical activity, such as standing for long periods, lifting loads, and moving equipment. It is essential to have good physical fitness to handle the physically demanding tasks.

Tools and Technologies Used:
The Operations Assistant Manager uses various tools and technologies to manage the operations of a business. They use software programs to analyze sales data, improve inventory management, monitor productivity, and track financial performance. Additionally, they use communication tools, such as emails, phone calls, and messaging apps, to liaise with staff and suppliers. Other tools include cash registers, scanners, and other electronic devices.

Work Style: An Operations Assistant Manager should be organized, detail-oriented, and analytical. They should have the ability to multitask and manage their time efficiently. They must also possess the ability to adapt to changes in the work environment and be proactive in addressing problems.

Working Conditions: The work environment for an Operations Assistant Manager is typically fast-paced and requires a strong ability to handle stress. They must be able to work under pressure and should have strong problem-solving skills.

Team Size and Structure: An Operations Assistant Manager may manage a team of employees or work in close collaboration with other teams within the company. The size and structure of the team will depend on the size of the organization and the specific job responsibilities.

Collaboration and Communication Requirements: An Operations Assistant Manager should be an effective communicator, comfortable working with people from different teams and backgrounds. They should also possess strong leadership skills and be able to clearly articulate their vision and goals to team members.

Cultural Fit and Company Values: An Operations Assistant Manager should align with the company's culture and values. They should hold themselves to a high standard of ethical behavior and have a dedication to providing quality service to customers. Additionally, they should be dedicated to the company's mission and vision.