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Quality Assurance Engineer Manager Job Description

Job Title: Quality Assurance Engineer Manager

Overview/Summary of the role:
The Quality Assurance Engineer Manager is responsible for ensuring that products, services, and processes meet quality standards set by the organization. This individual will develop and implement quality assurance policies and procedures, as well as manage and train a team of quality assurance engineers. They will work closely with production teams to detect and resolve quality issues during the product development lifecycle.

Responsibilities and Duties:
- Develop and implement quality assurance policies and procedures
- Create, modify and manage quality control plans and monitor adherence
- Establish and maintain quality objectives, metrics, and targets
- Collaborate with cross-functional teams to identify and resolve quality issues during the product development process
- Manage and train quality assurance engineers and technicians
- Develop and conduct quality training programs for employees
- Participate in design and development reviews to ensure quality standards are met
- Create, maintain and archive quality documentation and records
- Conduct regular audits of processes and systems to ensure compliance
- Collaborate with regulatory agencies and certification organizations

Qualifications and Skills:

Hard Skills:
- Experience in Quality Assurance and Quality Control in a manufacturing environment
- In-depth knowledge of quality control procedures, quality assurance methodologies and continual improvement processes
- Strong analytical and problem-solving skills
- Ability to lead and manage a team of quality assurance professionals
- Knowledge of quality management systems including ISO, FDA, and other international standards
- Ability to identify and implement process improvement solutions
- Experience with statistical analysis and data analysis tools

Soft Skills:
- Excellent communication, planning, and organizational skills
- Strong leadership and interpersonal skills
- Ability to work independently as well as on a team
- Detail-oriented with strong attention to accuracy and follow-through
- Strong prioritization and time management skills

Education and Experience:

- Bachelor's degree in Engineering, Quality Assurance or a related field
- Minimum of 5 years' experience in Quality Assurance in a manufacturing environment
- Minimum of 3 years' experience managing a team of quality assurance professionals

- Master's degree in Engineering, Quality Assurance, or a related field
- Experience working in a medical device, pharmaceutical, or automotive industry
- Certifications in quality assurance such as Six Sigma, ASQ or CQE

Licensing (if applicable):

There are no specific licenses required for becoming a Quality Assurance Engineer Manager. However, having certifications such as Six Sigma, Lean Manufacturing, or ISO 9001 can boost a candidate’s resume.

Typical Employers:

The typical employers who hire Quality Assurance Engineer Manager are manufacturing, software development companies, pharmaceutical companies, automotive companies, and aerospace companies.

Work Environment:

The Quality Assurance Engineer Manager works in an office setting and may have to visit the production or manufacturing facility to ensure quality control and standards are met. They often work in a team environment, collaborating with other departments such as product development, design, and manufacturing.

Career Pathways (both leading to this position and next positions):

Leading to Quality Assurance Engineer Manager role:

- Quality Assurance Specialist
- Quality Control Technician
- Quality Analyst
- Quality Engineer

Next positions:

- Director of Quality Assurance
- Vice President of Quality Assurance
- Chief Quality Officer

Job Growth Trend (USA and Global):

According to the Bureau of Labor Statistics, the employment of Quality Control Inspectors, which includes Quality Assurance Engineer Manager, is projected to decline 10 percent from 2019 to 2029 in the United States. However, as quality remains an essential aspect of any business, the role of Quality Assurance Engineer Manager may continue to be in demand. Globally, the job growth trend for Quality Assurance Engineer Manager is expected to grow due to the increase in manufacturing, software development, and healthcare industries, thereby enhancing the need for quality control and assurance in these sectors.

Career Satisfaction:
As a Quality Assurance Engineer Manager, job satisfaction can be high as you are responsible for ensuring the quality and reliability of products or software. You may also have the opportunity to lead and mentor a team, which can be fulfilling. However, the role can also come with high-pressure situations and demanding deadlines, which may be stressful.

Related Job Positions:
Related job positions to Quality Assurance Engineer Manager include Quality Engineer, Quality Control Manager, Software Quality Assurance Manager, and Process Improvement Manager.

Connected People:
As a Quality Assurance Engineer Manager, you may interact with a variety of people including software developers, product managers, project managers, customer support teams, and executives.

Average Salary:
According to Glassdoor, the average salary for a Quality Assurance Engineer Manager in the United States is $109,363 per year. In the United Kingdom, the average salary is £51,917 per year. In Germany, the average salary is €80,829 per year. In India, the average salary is ₹1,939,386 per year. In Brazil, the average salary is R$155,631 per year.

Benefits Package:
Benefits packages can vary depending on the company, but may include health insurance, dental and vision insurance, retirement plans, and paid time off.

Schedule and Hours Required:
The schedule and hours required for a Quality Assurance Engineer Manager can vary, but typically involves working full-time hours during regular business hours. However, there may be times when you need to work evenings, weekends, or overtime to meet project deadlines or resolve urgent issues.

Level of Autonomy:

As a Quality Assurance Engineer Manager, you will have a high level of autonomy in your work. You will be expected to manage a team of quality assurance engineers and oversee the implementation of quality control procedures throughout the organization. You will need to set goals, develop plans, and ensure that your team is meeting all quality standards. Additionally, you will need to be able to identify and mitigate risks in the development process and make recommendations for process improvement.

Opportunities for Professional Development and Advancement:

As a Quality Assurance Engineer Manager, there are many opportunities for professional development and advancement. You will need to stay current with advancements in quality management, industry standards, and software development to ensure that your team is working at the highest level of excellence. You may consider obtaining certification in quality management to enhance your qualifications as well as expand your skill set. With experience and demonstrated success, opportunities for advancement exist to Chief Quality Officer roles, which involves leading companywide quality initiatives.

Specialized Skills or Knowledge Required:

To become a successful Quality Assurance Engineer Manager, specialized skills or knowledge in quality control, process improvement, and project management will be required. You will also need to be experienced in software development processes, methodologies, and testing frameworks. Strong communication, leadership and problem-solving skills will also be necessary to work with various teams and customers.

Physical Demands:

The physical demands of being a Quality Assurance Engineer Manager are minimal as majority of the work will be conducted in an office or remote setting. You may need to travel occasionally to meet with clients, team members, or attend conferences for professional development.

Tools and Technologies Used:

As a Quality Assurance Engineer Manager, you will be utilizing software testing and defect tracking tools, test automation frameworks, and development frameworks. Familiarity with industry standards also plays a key role in the work as well as specialized analytics software is also vital to ensuring that you can drive quality improvements that can help lower the cost and time of software development. Additionally, proficiency in project management and collaboration software are crucial for effective communication, resource allocation, and team management.

Work Style:

As a Quality Assurance Engineer Manager, you should have good organizational and time management skills. You should be able to prioritize tasks efficiently and maintain the project's progress. You must be a problem solver and be able to think creatively to find solutions to problems. You should be detail-oriented and have good analytical skills to identify defects and issues in the software application.

Working Conditions:

You will be working in an office environment, collaborating with many teams, such as software developers, project managers, and other stakeholders. You may have to work beyond the usual work hours to meet project deadlines or troubleshoot critical issues. You will use a variety of software testing tools to ensure the quality of the software product.

Team Size and Structure:

You will lead a team of quality assurance engineers, who will be responsible for creating test cases and maintaining the quality of the software product. Your team may consist of manual testers as well as those who specialize in automated testing. The team size may vary depending on the size of the software development project.

Collaboration and Communication Requirements:

Collaboration and communication skills are essential for a Quality Assurance Engineer Manager. You will be collaborating with software developers, project managers, and other stakeholders. You should keep them informed about the testing results and the status of the project. You should be an excellent communicator, able to provide clear and concise reports and presentations.

Cultural Fit and Company Values:

As a Quality Assurance Engineer Manager, you should align with the company's values and culture. You should be accountable, passionate about software testing, and demonstrate a high level of integrity. You should also be open to learning and be flexible to adapt to changes. Additionally, you should respect diversity and ensure an inclusive work environment.